Comparing eesel AI and My AskAI? Both are AI Agents & Chatbots and Knowledge Base & Self-Service tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | eesel AI | My AskAI |
|---|---|---|
| Pricing | Per resolution · $0.40/AI-handled ticket | Paid · $199/mo (1,000 tickets) |
| Founded | 2020 | 2022 |
| Categories | AI Agents & Chatbots Knowledge Base & Self-Service | AI Agents & Chatbots Knowledge Base & Self-Service |
| Integrations | Zendesk Freshdesk Intercom Slack Shopify Confluence | Zendesk Intercom Freshdesk Gorgias HubSpot Shopify |
eesel AI is the pragmatist's AI agent. Founded in Sydney by Amogh Sarda, a former Intercom product manager, it began around 2020 as a knowledge-search tool and pivoted into AI support agents when the models got good enough. The philosophy stayed the same: work with what teams already have. eesel connects to your help center, Google Docs, Confluence, Notion, and years of past tickets, then deploys an agent into the tools you already use, whether that is Zendesk, Freshdesk, Intercom, Slack, or your website. Setup is genuinely self-serve; nobody makes you book a demo.
Two things make it stand out in a crowded field. The first is the simulation mode: before you switch anything on, eesel shows you exactly how the agent would have answered thousands of your historical tickets, turning the scariest question in AI adoption, "what will it actually say?", into something you can inspect. The second is pricing. eesel bills per task, about $0.40 per AI-handled ticket, with a default monthly spending cap, no platform fee, and an optional $1,000-per-month enterprise tier for SSO and HIPAA needs. The whole model fits on an index card.
The company is deliberately lean, having raised well under a million dollars, and profitably serves customers like Smava, which runs more than 100,000 German-language tickets through it monthly, and Design.com.
Choose eesel if you want real automation inside your existing help desk this week, priced so a mid-size team can say yes without procurement. Enterprises wanting white-glove deployment and voice channels should look upmarket; everyone else should at least run the free simulation, because it costs nothing to see the answer.
Read the full eesel AI listing → · See eesel AI alternatives →
My AskAI is proof that two people and no venture capital can compete in AI support if the wedge is sharp enough. Founded in London in 2022 by Mike Heap and Alex Rainey, and famously built at first on the no-code platform Bubble, it grew to handle more than 75,000 support chats a month while the team stayed at exactly two humans. The product pivoted early from a generic "chat with your documents" tool into a focused AI support agent, and the focus is the story.
It slots in front of the live chat you already run, whether Intercom, Zendesk, Freshdesk, Gorgias, or HubSpot, learns from your help docs and past tickets, and deflects the common questions before they reach your team, handing off cleanly with a summary when a human is needed. It claims to resolve 75 percent or more of tickets, self-learns from how your agents answer the ones it could not, and speaks 95+ languages.
The wedge is price. My AskAI markets itself directly against the per-resolution rates of Intercom's Fin and Zendesk AI, working out to roughly ten cents a ticket: the Pro plan is $199 a month including 1,000 tickets, Scale is $499 for 2,000 with SOC 2 Type II, and there is a 30-day trial. For a team paying dollar-a-resolution prices at volume, the arithmetic gets persuasive fast.
Choose My AskAI when you want meaningful deflection without changing help desks or budgets. It will not take actions in your backend systems or answer the phone; it answers questions cheaply and hands off politely, and for a large share of support queues that is most of the job.
Read the full My AskAI listing → · See My AskAI alternatives →
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