Find the right AI customer support software faster

Ada

Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.

Pricing

Paid · Custom

Works with

Zendesk, Salesforce, ServiceNow +3

Agentkit

Build AI agents from your website and documents to answer customer questions.

Aircall

Cloud phone system for support and sales teams with built-in AI Voice Agents, AI coaching and 250+ integrations; from $30/license/mo billed annually.

Pricing

Paid · $30/license/mo billed annually

Works with

Salesforce, HubSpot, Zendesk +15

Ajoxi

Unified Communications and Global Voice, Built for Scale

Pricing

Paid · $6.39

Works with

HubSpot, Zoho

Alhena AI

E-commerce AI support concierge and shopping assistant, formerly Gleen, that resolves and acts on orders across chat, email, social and voice.

Pricing

Freemium · $199/mo billed annually (200 conversations)

Works with

Zendesk, Gorgias, Gladly +21

Amazon Connect

AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.

Pricing

Paid · $0.038/min

Works with

Salesforce, Zendesk, ServiceNow +5

AmplifAI

Contact center performance platform that auto-scores every human and AI agent interaction and turns the results into coaching and next best actions.

Pricing

Paid · Custom

Works with

Five9, Genesys, NICE CXone +15

ASAPP

Enterprise contact center AI: GenerativeAgent resolves voice and chat contacts, with humans supervising in the loop. Used by JetBlue and American Airlines.

Pricing

Paid · Custom

Works with

Amazon Connect, Salesforce, Zendesk +10

Assembled

Support operations platform combining workforce management with AI issue resolution.

Pricing

Paid · $0.65/conversation (AI agents); WFM from $25/mo

Works with

Slack, Five9, Okta +3

Atomicwork

AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.

Pricing

Paid · $25,000/yr

Works with

Slack, Microsoft Teams, Okta +5

Authenticx

Conversation intelligence built only for healthcare contact centers, with automated QA, coaching notes and safety signal detection.

Pricing

Paid · Custom

Works with

Amazon Connect, Five9, Genesys +4

Auto-Respond

Auto-Respond answers calls and supported lead messages for service businesses, qualifies each lead using the business's real services and pricing, and books appointments on the live calendar.

Pricing

Paid · $19-$99/mo per text channel; voice $10/mo + $1/min

Works with

Yelp, Thumbtack, Facebook Messenger +3

Automation Anywhere

Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.

Pricing

Paid · Custom

Works with

Salesforce, ServiceNow, Zendesk

Avaya Infinity

Avaya's enterprise CX orchestration platform: AI-agnostic, MCP-native and deployable in cloud, hybrid or on-premises for large regulated contact centers.

Pricing

Paid · Custom

Works with

Microsoft Azure AI, Microsoft Dynamics 365, Microsoft Teams +9

Balto

Real-time guidance for contact center agents: the right thing to say, on every call.

Pricing

Paid · Custom

Works with

Five9, Genesys Cloud, NICE CXone +4

Bland AI

Voice AI platform for phone agents that runs its own speech-to-text, LLM and text-to-speech models, aimed at regulated, high-stakes customer calls.

Pricing

Paid · $0.14/min

Works with

Twilio, Genesys, Five9 +15

boost.ai

Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.

Pricing

Paid · Custom

Works with

Genesys, Zendesk, Salesforce +3

Botpress

AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.

Pricing

Freemium · Free; $150/mo billed annually

Works with

WhatsApp, Facebook Messenger, Telegram +2

Brainfish

AI support agent that resolves refunds, cancellations and account changes by running plain-English workflows against your own systems.

Pricing

Paid · Custom

Works with

Zendesk, Salesforce, Intercom +15

Call24

AI voice receptionist for home-service and SMB phone lines: answers after hours, takes job details, and books appointments so crews stop losing leads to voicemail.

Pricing

Paid

CallMiner

Conversation intelligence platform that analyzes 100% of contact center interactions for QA, compliance and coaching, now with OmniAgent virtual agents.

Pricing

Paid · Custom

Works with

Genesys, NICE CXone, Five9 +14

Capacity

AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

Pricing

Paid · Custom

Works with

Salesforce, Zendesk, ServiceNow +3

Chatbase

Build a custom AI support agent trained on your data and embed it on your site in minutes.

Pricing

Paid · $32/mo billed annually

Works with

Zendesk, Slack, Stripe +3

ChatBeacon

ChatBeacon brings live chat and AI together to help organizations deliver faster, more personal customer support. AI agents answer routine questions, AI assists staff, and complex conversations reach a person with their context intact.

Pricing

Paid · $39/operator/mo

Works with

Salesforce, HubSpot, Microsoft Dynamics 365 +7

Chatsy

AI customer-support platform with help-content answers, human handoff, live chat, knowledge base, ticketing, and team inbox.

Pricing

Freemium · Free; $40/mo

Chatwoot

Open-source omnichannel support desk you can self-host or run in the cloud, with the Captain AI agent, copilot drafts and a help center.

Pricing

Freemium · $19/agent/mo

Works with

Slack, Linear, Shopify +8

ClearFeed

Slack-native helpdesk for external customer channels and internal IT and HR requests, with AI agents that answer and act from Slack.

Pricing

Paid · $24/agent/mo billed monthly

Works with

Slack, Microsoft Teams, Discord +21

CloudTalk

Cloud call center for SMB sales and support teams, with AI voice agents that answer, resolve or hand off calls on the same queues as your reps.

Pricing

Paid · €19/user/mo billed annually

Works with

Salesforce, HubSpot, Zendesk +9

Cognigy

Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat

Pricing

Paid · Custom

Works with

Genesys, Amazon Connect, Avaya +5

Communicate

AI support agent for your website chat, grounded in your help center, past tickets and docs, with in-thread human handoff.

Pricing

Paid · $1 activation, then credit-based plans

Content Guru

UK enterprise cloud contact center (storm) with the brain AI orchestration layer for agentic workflows, agent assist and live transcription.

Pricing

Paid · Custom

Works with

Salesforce, ServiceNow, Microsoft Teams +2

Crescendo.ai

AI-native CX platform that replaces chatbot, CCaaS, ticketing and QA tools with AI agents plus a managed team, charging when the AI resolves.

Pricing

Per resolution · Custom

Cresta

Real-time agent assist and AI insights for contact centers, trained on your best performers.

Pricing

Paid · Custom

Works with

Salesforce, Five9, Genesys +3

Crisp

All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.

Pricing

Freemium · Free; $45/mo per workspace

Works with

Shopify, Slack, WhatsApp +3

Dagmor

Dagmor checks completed customer call recordings and keeps the customer's words beside survey scores, so teams can review what a number alone would miss.

Pricing

Paid · €0.04 per recorded minute, per campaign

Decagon

Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.

Pricing

Per resolution · Custom

Works with

Zendesk, Salesforce, Intercom +3

Deskpro

Omnichannel help desk for customer, IT and HR teams with assistive AI, offered as cloud or self-hosted with a private AI option.

Pricing

Paid · $39/agent/mo (5-agent minimum)

Works with

Slack, Microsoft Teams, Salesforce +9

DevRev

AgentOS connecting support to product development, with AI agents that resolve and route issues.

Pricing

Freemium · Free plan available

Works with

Slack, Jira, Salesforce +3

DialMind

DialMind provides AI call intelligence and custom voice agents for service businesses.

Pricing

Freemium

Dialpad Ai

AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.

Pricing

Paid · $15/user/mo

Works with

Salesforce, Zendesk, Google Workspace +3

DialPhone

AI-Powered Business Communications

Pricing

Paid · $24/user/mo

Works with

HubSpot, Zendesk, Salesforce +1

DigitalGenius

E-commerce AI agent that resolves order tracking, returns, order edits and warranty claims end to end through deep carrier and ERP integrations.

Pricing

Paid · Custom

Works with

Gorgias, Kustomer, Freshdesk +24

Dixa

Copenhagen-built customer service platform for ecommerce brands, with native voice, the Mim AI agent billed per conversation, and Co-Pilot.

Pricing

Paid · €89/agent/mo billed annually

Works with

Shopify, Adobe Commerce (Magento), WooCommerce +11

DocsBot

Bootstrapped AI agent builder that turns docs, help centers and past tickets into cited support answers, actions and voice agents.

Pricing

Freemium · $49/mo billed monthly

Works with

Zendesk, Help Scout, Freshdesk +16

Document360

Knowledge base platform from Kovai.co with Eddy AI search and chatbot, a support ticket deflector, and an MCP server for AI assistants.

Pricing

Paid · Custom

Works with

Zendesk, Freshdesk, Intercom +15

Duckie

AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.

Pricing

Paid · Custom

Works with

Zendesk, Intercom, Slack +3

eDesk

Ecommerce helpdesk for marketplace and webstore sellers, with an AI Agent billed at $0.99 per outcome that answers across Amazon, eBay and Shopify.

Pricing

Paid · $39/agent/mo billed annually

Works with

Amazon, eBay, Walmart +23

EdgeTier

Dublin-built contact centre analytics that tags every conversation, flags emerging issues in real time, and automates agent QA, priced on volume.

Pricing

Paid · From €20,000 (volume-based)

Works with

Zendesk, Salesforce, Genesys +17

eesel AI

Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.

Pricing

Paid · $299/mo (500 credits)

Works with

Zendesk, Freshdesk, Intercom +5

eGain

Enterprise knowledge management with GenAI agents for customer self-service and contact center agents, from a Nasdaq-listed Gartner MQ Leader.

Pricing

Paid · $25/user/mo

Works with

Microsoft Teams, Slack, Zoom +2

ElevenLabs Agents

ElevenLabs' voice and chat agent platform, with a dedicated support offering: 90+ languages, helpdesk integrations and per-minute pricing with a free tier.

Pricing

Freemium · $6/mo

Works with

Zendesk, Salesforce, ServiceNow +15

Entergram

Entergram is a Telegram CRM for sales and support teams. Connect the personal Telegram accounts customers already message, then manage chats in one shared workspace with CRM records, tickets, assignments and team analytics.

Pricing

Paid · EUR29/seat/month

Works with

Telegram, Claude, ChatGPT +4

Espressive Barista

GenAI virtual agent for employee IT and HR support with a native Slack app that monitors public channels, now part of Resolve.

Pricing

Paid · Custom

Works with

Slack, Microsoft Teams, ServiceNow +3

EvaluAgent

Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.

Pricing

Paid · $35/user/mo

Works with

Zendesk, Intercom, Salesforce +15

eveningDesk

Email-first support inbox for e-commerce teams, with AI-drafted replies a person approves, WooCommerce order context and a store chat widget.

Pricing

Paid · €20/agent

Works with

Gmail, Outlook, WooCommerce +1

Featurebase

Support and feedback suite for SaaS teams: omnichannel inbox, Fibi AI agent, help center, feature voting, roadmaps and changelog in one plan.

Pricing

Freemium · $29/seat/mo billed yearly, plus $0.49 per AI resolution

Works with

Slack, Discord, Intercom +10

Fin by Intercom

Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.

Pricing

Per resolution · $0.99/outcome; $49/mo minimum (includes 50 outcomes)

Works with

Intercom, Salesforce, HubSpot +8

Fini AI

YC-backed AI support agent for chat, email and voice that layers on your help desk, priced per resolved ticket from $0.89 down to $0.49.

Pricing

Per resolution · $0.89/resolved ticket (Growth)

Works with

Zendesk, Intercom, Salesforce +11

Five9

Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.

Pricing

Paid · $119/seat/mo

Works with

Salesforce, ServiceNow, Microsoft Dynamics 365 +5

Forethought

The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.

Pricing

Per resolution · Custom

Works with

Zendesk, Salesforce, Freshdesk +3

Freshdesk with Freddy AI

Freshworks' help desk with Freddy AI agents, copilot, and insights built in.

Pricing

Paid · $0.49/session

Works with

Slack, Shopify, Salesforce +3

Freshservice

Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.

Pricing

Paid · $19/agent/mo (billed annually)

Works with

Slack, Microsoft Teams, Okta +5

Front

Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.

Pricing

Paid · $25/seat/mo (billed annually)

Works with

Salesforce, HubSpot, Asana +3

Gemini Enterprise for Customer Experience

Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.

Pricing

Paid · $0.50/session

Works with

UJET, Genesys, Cisco +5

Genesys Cloud CX

All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.

Pricing

Paid · $75/user/mo

Works with

Salesforce, Microsoft Teams, Zoom +5

Giga

Enterprise AI support agents for voice, chat, email and messaging, with a self-improving agent builder; DoorDash runs its support on it.

Pricing

Paid · Custom

Gladly Sidekick

Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

Pricing

Paid · ~$180/seat/mo

Works with

Shopify, Salesforce, Zendesk +3

Gleap

AI-native help desk for software teams whose Kai agents answer customers, investigate bug reports and open pull requests for engineers.

Pricing

Per resolution · $29/mo billed annually, plus $0.29 per AI resolution

Works with

Jira, Linear, GitHub +15

Gorgias

The conversational AI platform for e-commerce brands, deeply integrated with Shopify.

Pricing

Per resolution · $10/mo

Works with

Shopify, Klaviyo, Instagram +3

HaloITSM

ITIL-aligned ITSM from Halo with built-in AI agents, all features in one per-agent price, and a 30-day free trial.

Pricing

Paid · $99/agent/mo billed annually

Works with

Microsoft Teams, Slack, 3CX +9

HappyFox

Established help desk for customer, IT and HR support with an AI copilot add-on, per-action Autopilot agents and a per-resolution chatbot.

Pricing

Paid · $24/agent/mo billed annually

Works with

Slack, Microsoft Teams, Zoom +15

Haptik

Jio-owned enterprise conversational AI for customer service across WhatsApp, voice, web and social, with 100+ languages and a live-chat agent inbox.

Pricing

Paid · Custom

Works with

WhatsApp, Instagram, Facebook Messenger +15

Help Scout

Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.

Pricing

Freemium · Free; $25/user/mo (billed annually)

Works with

Shopify, Slack, Salesforce +3

HelpCrunch

Budget customer communication platform with live chat, shared inbox, knowledge base and AI agents, pitched as an affordable Intercom alternative.

Pricing

Paid · $12/team member/mo billed annually

Works with

WhatsApp, Instagram, Facebook Messenger +18

Helpin

AI support that answers and ships the fix. Helpin: one workspace for support, projects, CRM & docs. AI agents answer tickets, ship fixes, and follow up from shared customer history. Self-host free or Cloud.

Pricing

Freemium · Free self-hosted; Cloud from $79/mo

Works with

GitHub, GitLab, OpenAI +2

Helply

AI-native help desk rebuilt from Groove, with agents that investigate and act, unlimited users and AI billed in credits from $49 a month.

Pricing

Paid · $49/mo (500 AI credits, unlimited users)

Works with

Slack, Microsoft Teams, Discord +19

HelpShelf

AI agent that answers customer and pre-sale questions from your own content, with citations.

Pricing

Freemium

Helpshift

AI-native player support platform for games, with an in-game SDK, Care AI agents, and Keywords Studios human agents behind it.

Pricing

Paid · Custom

Works with

iOS, Android, Unity +7

Hiver

NLP for context identification, and intelligent template suggestions. Intuitive interface.

Pricing

Paid · $25/user/mo billed annually

Works with

Gmail, Slack, Salesforce +3

HubSpot Breeze

HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.

Pricing

Per resolution · $0.50/resolution

Works with

Slack, Shopify, Salesforce +3

Hyro

Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.

Pricing

Paid · Custom

Works with

Epic, MyChart, Salesforce Health Cloud +2

Inkeep

AI agent platform for technical and B2B support: cited customer assistants, a help desk copilot, and agents that update your docs.

Pricing

Paid · Custom

Works with

Zendesk, Intercom, Help Scout +18

Instant Reply

AI-assisted replies to customer messages on Instagram, Messenger, WhatsApp, and Telegram, with human handoff.

Pricing

Freemium · Free; $59/mo

Intercom

AI-first helpdesk with an omnichannel inbox, ticketing, help center and Copilot, built natively around Intercom's Fin AI agent.

Pricing

Paid · $19/seat/mo billed annually + $0.99/Fin outcome

Works with

Slack, Shopify, GitHub +10

interface.ai

Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.

Pricing

Paid · Custom

Works with

Jack Henry Symitar, Jack Henry SilverLake, Fiserv +4

InvGate Service Management

ITSM and asset management platform for internal service desks, with a built-in AI Virtual Service Agent in Teams, Slack, WhatsApp and the portal.

Pricing

Paid · $1,499/yr for 5 agents

Works with

Microsoft Teams, Slack, WhatsApp +19

Jira Service Management

Atlassian's service desk for IT, employee and customer support, with Rovo AI agents and a free plan for 3 agents; now sold as Service Collection.

Pricing

Freemium · $21.50/agent/mo billed monthly

Works with

Slack, Microsoft Teams, Confluence +4

Kalyvox

AI receptionist for SMBs that answers, qualifies and routes inbound calls 24/7.

Pricing

Paid · $95/mo

Works with

Google Calendar, Zapier

Kapa.ai

Answer engine for technical products that turns docs, code, tickets and forums into cited AI agents for docs sites, support forms, Slack and MCP.

Pricing

Paid · Custom

Works with

Zendesk, Salesforce, Intercom +12

Kayako

Veteran help desk relaunched around Kay, an AI agent billed at $1 per resolved ticket that also runs on top of Zendesk, Freshdesk or Intercom.

Pricing

Per resolution · $1 per resolved ticket

Works with

Zendesk, Freshdesk, Intercom +6

Kommunicate

No-code AI customer service platform with AI agents, email ticketing, voice AI and live chat handoff across web, WhatsApp and social. From $34/mo.

Pricing

Paid · $34/mo billed annually

Works with

WhatsApp, Facebook, Instagram +18

KonnectBot

AI live chat for small online stores. Free plan available.

Pricing

Freemium · Free plan available

Kore.ai

Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.

Pricing

Paid · $0.20/session

Works with

Genesys, Amazon Connect, Salesforce +3

Kustomer

CRM-based customer service platform with AI agents that see the full customer, not just the ticket.

Pricing

Paid · Custom

Works with

Shopify, Slack, Salesforce +3

Laivly

Contact center AI from Winnipeg: the Sidd agent assists live reps or resolves cases alone by driving your existing desktop apps, with no APIs needed.

Pricing

Paid · Custom

Works with

Amazon Connect, Avaya, Genesys +11

Leena AI

Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.

Pricing

Paid · Custom

Works with

Slack, Microsoft Teams, Workday +6

Level AI

AI-first quality assurance and analytics for customer service teams.

Pricing

Paid · Custom

Works with

Genesys, NICE CXone, Five9 +3

LiveAgent

All-in-one help desk with ticketing, live chat, call center and social channels, plus an LLM chatbot and AI reply tools, from $15 per agent.

Pricing

Paid · $15/agent/mo billed annually

Works with

Slack, Facebook, Instagram +5

LiveChat

Long-running website live chat from Text, now sold as Text by LiveChat with an AI Agent, shared inbox and ticketing on one plan.

Pricing

Paid · $19/user/mo billed annually

Works with

Shopify, WooCommerce, WordPress +10

LivePerson

Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.

Pricing

Paid · Custom

Works with

Salesforce, Zendesk, Microsoft Dynamics 365 +5

Lorikeet

AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.

Pricing

Per resolution · $2,100/mo + $0.99/resolution

Works with

Zendesk, Intercom, Salesforce +11

Loris

Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.

Pricing

Paid · Custom

Works with

Zendesk, Salesforce, Kustomer +3

ManageEngine ServiceDesk Plus

Zoho's ITIL service desk with Zia AI: predictive triage, a GenAI virtual agent and a free tier, available in cloud or on-premises.

Pricing

Freemium · $13/technician/mo (on-premises Standard)

Works with

ChatGPT, Microsoft Copilot, Azure OpenAI +4

Maven AGI

Enterprise AI agent platform from Boston that resolves support across chat, email and voice on top of Zendesk, Salesforce or Freshdesk, plus agent copilot.

Pricing

Paid · Custom

Works with

Zendesk, Salesforce, Freshdesk +16

Mavenoid

AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.

Pricing

Paid · Custom

Works with

Zendesk, Salesforce, Genesys +3

Microsoft Dynamics 365 Customer Service

Microsoft's case management and service CRM with Copilot, prebuilt service agents and Copilot Studio, priced per user from $50/month.

Pricing

Paid · $50/user/mo billed annually

Works with

Microsoft Teams, Microsoft Copilot Studio, Microsoft 365 Copilot +6

Mixdesk

Shared inbox and AI Agents for global sales and customer support teams.

Pricing

Freemium · Free; $49/mo

Monobot

No-code voice and chat AI agents for customer support, appointment booking, and lead qualification.

Pricing

Paid · From $200/month

Works with

Google Calendar, Google Maps, Instagram +1

Mosaic AI

Enterprise AI platform for technical B2B support, formerly Ask-AI: self-service, triage, rep assist and knowledge automation over your stack.

Pricing

Paid · Custom

Works with

Salesforce, Zendesk, ServiceNow +15

Moveworks

Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.

Pricing

Paid · Custom

Works with

Slack, Microsoft Teams, Microsoft 365 Copilot +7

My AskAI

Affordable AI support agent that deflects tickets and hands off to your existing live chat.

Pricing

Paid · $199/mo (1,000 tickets)

Works with

Zendesk, Intercom, Freshdesk +3

Netomi

Enterprise AI customer service platform with sanctioned, brand-safe generative agents.

Pricing

Per resolution · Custom

Works with

Zendesk, Salesforce, Freshdesk +3

NICE CXone

Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.

Pricing

Paid · $110/agent/mo

Works with

Salesforce, Microsoft Dynamics 365, Oracle +5

Observe.AI

Conversation intelligence, auto QA, and real-time agent assist for contact centers.

Pricing

Paid · Custom

Works with

Amazon Connect, Avaya, 8x8 +3

Octocom

AI agents for consumer brands that resolve support requests and take guarded actions like refunds and address changes across chat, email, social and voice.

Pricing

Paid · $100/mo (up to 199 conversations)

Works with

Shopify, WooCommerce, PrestaShop +28

Parloa

AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.

Pricing

Paid · Custom (per-minute)

Works with

Genesys, Amazon Connect, Twilio +3

Plain

API-first support platform for technical B2B teams, with AI that understands your product.

Pricing

Paid · $45/seat/mo billed annually

Works with

Slack, Microsoft Teams, Discord +7

PolyAI

Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.

Pricing

Paid · Custom (per-minute)

Works with

Salesforce, HubSpot, Zendesk +3

Posh AI

Independent banking AI platform giving credit unions and community banks voice, chat, and employee knowledge assistants under one control framework.

Pricing

Paid · Custom

Works with

Fiserv, Jack Henry Symitar, Corelation +5

Pylon

The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.

Pricing

Paid · Custom

Works with

Slack, Microsoft Teams, Discord +8

Quiq

Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.

Pricing

Paid · Custom (per-conversation)

Works with

Salesforce, Zendesk, Microsoft Dynamics 365 +5

Ravenna

Agentic service desk for IT, HR and ops that turns Slack and Microsoft Teams messages into tickets and resolves them with AI agents and workflows.

Pricing

Paid · Custom

Works with

Slack, Microsoft Teams, Okta +22

Re:amaze

Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.

Pricing

Paid · $29/user/mo

Works with

Shopify, BigCommerce, WordPress +3

Rep AI

Shopify-first AI concierge that uses shopper behavior to start conversations, answers support questions across channels and adds a beta helpdesk.

Pricing

Paid · Custom

Works with

Shopify, Klaviyo, WooCommerce +6

Replicant

Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.

Pricing

Paid · Custom

Works with

Five9, Genesys, Amazon Connect +5

Retell AI

Self-serve platform for building, testing, and monitoring AI phone agents, priced per minute with published component costs.

Pricing

Paid · $0.07/min

Works with

Twilio, Vonage, Telnyx +5

Rezolve.ai

Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.

Pricing

Paid · Custom

Works with

Microsoft Teams, Slack, ServiceNow +4

Richpanel

AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.

Pricing

Per resolution · $99/seat + $0.20/AI resolution

Works with

Shopify, WooCommerce, Adobe Commerce (Magento) +3

RingCX

RingCentral's AI contact center: voice plus 20+ digital channels, AIR Pro AI agents and AI quality management, with published per-user pricing.

Pricing

Paid · $65/user/mo billed annually

Works with

Salesforce, Salesforce Service Cloud Voice, RingEX +9

Rippit (formerly MaestroQA)

AI conversation data platform, formerly MaestroQA: build agents that read every support conversation for QA, churn risk, chatbot monitoring and coaching.

Pricing

Freemium · Free; $185/mo

Works with

Intercom, Zendesk, Decagon +7

Robylon

AI agents that resolve support across chat, email, WhatsApp, tickets, and voice

Pricing

Freemium · Free; $25/mo

Works with

Zendesk, Freshdesk, Intercom

Salesforce Agentforce

Autonomous AI agents on the Salesforce platform, grounded in your CRM data.

Pricing

Paid · $2/conversation

Works with

Slack, Salesforce CRM, Data Cloud +3

Scorebuddy

Contact center QA platform with AI auto scoring of every conversation, QA for chatbots, conversation analytics, coaching and a built-in LMS.

Pricing

Paid · Custom

Works with

Genesys, Amazon Connect, NICE CXone +13

Sendbird delight.ai

Sendbird's AI agent for customer service and revenue across chat, email, SMS, WhatsApp and voice, with a free AI-native helpdesk and per-resolution billing.

Pricing

Per resolution · Custom

Works with

Salesforce, Zendesk, Freshworks +13

SentiSum

AI CX intelligence layer that reads every support conversation, human or bot, prices its root causes, and offers a Quality Agent for auto QA.

Pricing

Paid · $100,000/yr

Works with

Zendesk, Intercom, Freshdesk +10

Serval

AI-native ITSM where admins build automations from plain English and a help desk agent resolves employee requests using only approved workflows.

Pricing

Paid · Custom

Works with

Slack, Microsoft Teams, Okta +16

ServiceNow Customer Service Management

ServiceNow's enterprise customer service platform with AI agents, AI Voice Agents and case orchestration across departments; quote-only pricing.

Pricing

Paid · Custom

Works with

Vonage, Genesys, NICE CXone +7

Siena AI

Empathic AI customer service for commerce brands, blending automation with brand personality.

Pricing

Paid · $750/mo + $0.90/ticket

Works with

Gorgias, Zendesk, Shopify +3

Sierra AI

AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.

Pricing

Per resolution · Custom

Works with

Salesforce, Zendesk, Shopify +3

Siit

Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.

Pricing

Paid · $23/admin/mo (billed annually)

Works with

Slack, Microsoft Teams, Notion +5

SiteGPT

Website-trained AI support chatbot for small businesses, with human escalation, lead capture, and a Zendesk Messaging AI agent mode.

Pricing

Paid · $39/mo billed annually ($59 monthly)

Works with

Zendesk, Crisp, Slack +12

Sprinklr Service

AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.

Pricing

Paid · Custom

Works with

Salesforce, Microsoft Dynamics 365, WhatsApp +5

Stonly

Support knowledge platform built on interactive step-by-step guides, with AI Answers and Business Process Agents that follow your exact processes.

Pricing

Freemium · Custom

Works with

Zendesk, Salesforce, Freshdesk +17

Supportifier

Supportifier is a Swedish ticketing system for customer service with AI agents, built by Successifier AB in Stockholm. It builds a knowledge base from your existing documents, website and past tickets. Your team reviews it, and it then powers a public help centre, AI form, AI and live chat, shared inbox with AI drafts and a customer portal.

Pricing

Paid · From SEK 79,000 per year (contact for pr

Works with

Gmail, Microsoft 365, Shopify +6

SupportLogic

Support experience management for B2B: predict and prevent escalations from ticket signals.

Pricing

Paid · $4,000/mo (annual contract)

Works with

Salesforce, Zendesk, ServiceNow +3

Synthflow

Berlin-based enterprise voice AI platform with its own telephony network, a visual flow builder and built-in testing and auto-QA. Contracts from $30,000/yr.

Pricing

Paid · $30,000/yr

Works with

Genesys, Five9, 8x8 +20

SysAid

ITSM platform with agentic AI that resolves incidents and requests, plus Dex, an autonomous IT engineer priced per technician.

Pricing

Paid · $89/agent/mo (Professional, by quote)

Works with

Microsoft Teams, Slack, Google Chat +9

Talkdesk

AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.

Pricing

Paid · $85/user/mo

Works with

Salesforce, Zendesk, ServiceNow +5

TalkToMedi

Voice AI receptionist for Canadian clinics handling routine patient calls, appointment requests, administrative answers and staff handoff.

Pricing

Paid · Custom quote

Thena

AI-native B2B support platform that turns Slack Connect, email, chat and Teams conversations into tickets with AI agents on top.

Pricing

Paid · $29/user/mo billed annually

Works with

Slack, Microsoft Teams, Discord +8

Tidio Lyro

AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.

Pricing

Freemium · Free; Lyro AI from $32.50/mo

Works with

Shopify, WordPress, Instagram +3

Trengo

Dutch omnichannel inbox built around WhatsApp, with AI agents that answer, act and qualify leads across email, chat, social and voice.

Pricing

Paid · €299/mo billed annually (10 users)

Works with

WhatsApp, Instagram, Facebook +4

Twilio Flex

Twilio's programmable contact center that combines AI self-service, AI agent assist and human agents, with usage-based pricing from $1 per active user hour.

Pricing

Paid · $1/active user hour

Works with

Salesforce, Salesforce Voice (Agentforce), ServiceNow +5

Typewise

Swiss AI customer experience platform: AI agents resolve tickets end to end on 3,500+ integrations, set up by talking to its Nova operator. From $99/mo.

Pricing

Per resolution · $99/mo plus $2/resolution

Works with

Zendesk, Freshdesk, Intercom +13

UJET

Cloud contact center with CRM-first data handling, agentic AI virtual agents, agent assist and Spiral conversation analytics, priced per user.

Pricing

Paid · $65/user/mo

Works with

Salesforce, Zendesk, Kustomer +5

unitQ

Independent QA layer that scores every support conversation, human agent or AI bot, against your own rubric, inside unitQ's customer-signal platform.

Pricing

Paid · Custom

Works with

Zendesk, Salesforce, Intercom +16

Unthread

Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.

Pricing

Paid · $75/agent/mo

Works with

Slack, Microsoft Teams, Jira +5

Ushur

Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.

Pricing

Paid · Custom

Works with

Salesforce, ServiceNow, Zendesk +2

Vapi

Developer-first API platform for building voice AI agents, orchestrating your choice of speech, LLM, and telephony providers.

Pricing

Paid · $0.05/min + provider costs

Works with

Twilio, Vonage, Telnyx +5

VeraDial

AI receptionist and business phone for US and Canadian small businesses. Vera answers calls, handles routine questions, takes messages and connects callers.

Pricing

Paid · From $14.99/month

Verint

Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.

Pricing

Paid · Custom

Works with

Five9, Genesys Cloud, Amazon Connect +4

Voiceflow

Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.

Pricing

Paid · Custom

Works with

Zendesk, Salesforce, Twilio +5

Vonage Contact Center

Ericsson-owned Vonage's cloud contact center: deep Salesforce, ServiceNow and Dynamics integrations plus an AI Virtual Assistant that isn't tied to one model.

Pricing

Paid · Custom

Works with

Salesforce, Salesforce Service Cloud Voice, Salesforce Agentforce +6

Webex Contact Center

Cisco's cloud contact center with Webex AI Agent for autonomous self-service and Cisco AI Assistant for agents and supervisors; enterprise, quote-only.

Pricing

Paid · Custom

Works with

Salesforce, Microsoft Dynamics 365, ServiceNow +6

Wonderchat

No-code AI agent for support deflection and lead capture that cites a source in every answer, on flat monthly plans with EU hosting.

Pricing

Freemium · $124/mo billed annually

Works with

Zendesk, Freshdesk, HubSpot +14

Workativ

Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.

Pricing

Paid · $349/mo

Works with

Slack, Microsoft Teams, ServiceNow +9

WRS AI Sales Agent

An AI sales agent for online stores that knows your catalog: finds products, compares options and guides shoppers to checkout.

Pricing

Paid · Custom

Yellow.ai

Enterprise agentic AI platform for automating customer and employee service across voice, chat and email, with a multi-LLM architecture.

Pricing

Per resolution · $0.99/resolution after 500 free sessions/mo

Works with

Salesforce, Zendesk, Genesys +4

Yuma AI

Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.

Pricing

Per resolution · $14,400/yr (~$1.20/resolution)

Works with

Shopify, Gorgias, Zendesk +3

Zeiko Support

Supervised AI customer-support agents for small teams, with approved-source answers, permission-scoped workflows, and human handoff that preserves conversation state.

Pricing

Paid · $49/mo

Works with

Shopify, Slack, Telegram +3

Zendesk AI Agents

Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

Pricing

Per resolution · $1.50/resolution

Works with

Slack, Shopify, Salesforce +3

Zendesk QA

AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.

Pricing

Paid · $50/agent/mo (with WFM)

Works with

Zendesk, Salesforce Service Cloud, Intercom +4

Zipchat

Ecommerce AI agent that answers product questions, handles order support and recovers carts across site chat, WhatsApp, Instagram and email.

Pricing

Paid · $64/mo billed annually (750 AI replies)

Works with

Shopify, Shopify Plus, WooCommerce +15

Zoho Desk

Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.

Pricing

Freemium · Free; $7/agent/mo

Works with

Zoho CRM, Slack, Microsoft Teams +5

Zoom Contact Center

Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.

Pricing

Paid · Custom

Works with

Salesforce, Zendesk, ServiceNow +4

Zowie

AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.

Pricing

Per resolution · Custom

Works with

Shopify, Zendesk, Salesforce +3