AI Customer Support Software - The Curated Directory

Featured

Kaizo

AI quality assurance for enterprise support teams. Scores 100% of conversations and turns each one into per-agent coaching.

Ada

Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.

Amazon Connect

AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.

Assembled

Support operations platform combining workforce management with AI issue resolution.

Atomicwork

AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.

Auto-Respond

Auto-Respond answers calls and supported lead messages for service businesses, qualifies each lead using the business's real services and pricing, and books appointments on the live calendar.

Automation Anywhere

Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.

Balto

Real-time guidance for contact center agents: the right thing to say, on every call.

boost.ai

Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.

Botpress

AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.

Capacity

AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.

Chatbase

Build a custom AI support agent trained on your data and embed it on your site in minutes.

Cognigy

Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat

Cresta

Real-time agent assist and AI insights for contact centers, trained on your best performers.

Crisp

All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.

Decagon

Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.

DevRev

AgentOS connecting support to product development, with AI agents that resolve and route issues.

Dialpad Ai

AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.

Duckie

AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.

eesel AI

Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.

Espressive Barista

GenAI virtual agent for employee IT and HR support with a native Slack app that monitors public channels, now part of Resolve.

EvaluAgent

Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.

eveningDesk

An early-access, email-first AI-assisted support inbox for e-commerce teams. Centralize support email, draft replies faster, and keep team work organized.

Fin by Intercom

Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.

Five9

Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.

Forethought

The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.

Freshdesk with Freddy AI

Freshworks' help desk with Freddy AI agents, copilot, and insights built in.

Freshservice

Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.

Front

Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.

Gemini Enterprise for Customer Experience

Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.

Genesys Cloud CX

All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.

Gladly Sidekick

Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

Gorgias

The conversational AI platform for e-commerce brands, deeply integrated with Shopify.

Help Scout

Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.

Hiver

NLP for context identification, and intelligent template suggestions. Intuitive interface.

HubSpot Breeze

HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.

Hyro

Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.

interface.ai

Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.

Kore.ai

Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.

Kustomer

CRM-based customer service platform with AI agents that see the full customer, not just the ticket.

Leena AI

Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.

Level AI

AI-first quality assurance and analytics for customer service teams.

LivePerson

Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.

Lorikeet

AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.

Loris

Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.

MaestroQA

Quality assurance and conversation analytics platform pairing custom scorecards and screen capture with AutoQA grading, coaching workflows, and AI chatbot monitoring.

Mavenoid

AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.

Moveworks

Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.

My AskAI

Affordable AI support agent that deflects tickets and hands off to your existing live chat.

Netomi

Enterprise AI customer service platform with sanctioned, brand-safe generative agents.

NICE CXone

Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.

Observe.AI

Conversation intelligence, auto QA, and real-time agent assist for contact centers.

Parloa

AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.

Plain

API-first support platform for technical B2B teams, with AI that understands your product.

PolyAI

Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.

Posh AI

Independent banking AI platform giving credit unions and community banks voice, chat, and employee knowledge assistants under one control framework.

Pylon

The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.

Quiq

Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.

Re:amaze

Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.

Replicant

Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.

Retell AI

Self-serve platform for building, testing, and monitoring AI phone agents, priced per minute with published component costs.

Rezolve.ai

Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.

Richpanel

AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.

Salesforce Agentforce

Autonomous AI agents on the Salesforce platform, grounded in your CRM data.

Siena AI

Empathic AI customer service for commerce brands, blending automation with brand personality.

Sierra AI

AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.

Siit

Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.

Sprinklr Service

AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.

SupportLogic

Support experience management for B2B: predict and prevent escalations from ticket signals.

Talkdesk

AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.

Tidio Lyro

AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.

Unthread

Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.

Ushur

Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.

Vapi

Developer-first API platform for building voice AI agents, orchestrating your choice of speech, LLM, and telephony providers.

Verint

Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.

Voiceflow

Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.

Workativ

Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.

Yuma AI

Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.

Zeiko Support

Supervised AI customer-support agents for small teams, with approved-source answers, permission-scoped workflows, and human handoff that preserves conversation state.

Zendesk AI Agents

Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

Zendesk QA

AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.

Zoho Desk

Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.

Zoom Contact Center

Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.

Zowie

AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.

Find the right AI customer support software faster

Search, compare, and evaluate customer support products and the companies behind them, all in one place. Independent and vendor neutral: we never sell rankings.

Discover