Find the right AI customer support software faster
Search, compare, and evaluate customer support products and the companies behind them, all in one place. Independent and vendor neutral: we never sell rankings.
Updated regularly with the latest industry trends and user feedback, our selection ensures you're equipped with the best tools for AI assisted customer support. Browse our 178 AI customer support solutions, with 12,617 product and comparison pages viewed here in the last 30 days.
Discover
Consio
SponsoredAI phone platform for Shopify brands. AI voice agents answer support calls 24/7 with live order and stock context, and call your Klaviyo and Shopify segments.
- Pricing
- Paid · $30/mo (100 call minutes included)
- Works with
- Shopify, Klaviyo, Gorgias +5
Kaizo
SponsoredAI quality assurance for enterprise support teams. Scores 100% of conversations and turns each one into per-agent coaching.
- Pricing
- Paid · Custom
- Works with
- Zendesk Support, Salesforce Service Cloud, Amazon Connect
Ada
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
- Pricing
- Paid · Custom
- Works with
- Zendesk, Salesforce, ServiceNow +3
Agentkit
Build AI agents from your website and documents to answer customer questions.
Aircall
Cloud phone system for support and sales teams with built-in AI Voice Agents, AI coaching and 250+ integrations; from $30/license/mo billed annually.
- Pricing
- Paid · $30/license/mo billed annually
- Works with
- Salesforce, HubSpot, Zendesk +15
Ajoxi
Unified Communications and Global Voice, Built for Scale
- Pricing
- Paid · $6.39
- Works with
- HubSpot, Zoho
Alhena AI
E-commerce AI support concierge and shopping assistant, formerly Gleen, that resolves and acts on orders across chat, email, social and voice.
- Pricing
- Freemium · $199/mo billed annually (200 conversations)
- Works with
- Zendesk, Gorgias, Gladly +21
Amazon Connect
AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.
- Pricing
- Paid · $0.038/min
- Works with
- Salesforce, Zendesk, ServiceNow +5
AmplifAI
Contact center performance platform that auto-scores every human and AI agent interaction and turns the results into coaching and next best actions.
- Pricing
- Paid · Custom
- Works with
- Five9, Genesys, NICE CXone +15
ASAPP
Enterprise contact center AI: GenerativeAgent resolves voice and chat contacts, with humans supervising in the loop. Used by JetBlue and American Airlines.
- Pricing
- Paid · Custom
- Works with
- Amazon Connect, Salesforce, Zendesk +10
Assembled
Support operations platform combining workforce management with AI issue resolution.
- Pricing
- Paid · $0.65/conversation (AI agents); WFM from $25/mo
- Works with
- Slack, Five9, Okta +3
Atomicwork
AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.
- Pricing
- Paid · $25,000/yr
- Works with
- Slack, Microsoft Teams, Okta +5
Authenticx
Conversation intelligence built only for healthcare contact centers, with automated QA, coaching notes and safety signal detection.
- Pricing
- Paid · Custom
- Works with
- Amazon Connect, Five9, Genesys +4
Automation Anywhere
Agentic process automation platform whose AI agents resolve customer service work end to end across CRM, ITSM, and ERP systems, now including Aisera's conversational agents.
- Pricing
- Paid · Custom
- Works with
- Salesforce, ServiceNow, Zendesk
Avaya Infinity
Avaya's enterprise CX orchestration platform: AI-agnostic, MCP-native and deployable in cloud, hybrid or on-premises for large regulated contact centers.
- Pricing
- Paid · Custom
- Works with
- Microsoft Azure AI, Microsoft Dynamics 365, Microsoft Teams +9
Balto
Real-time guidance for contact center agents: the right thing to say, on every call.
- Pricing
- Paid · Custom
- Works with
- Five9, Genesys Cloud, NICE CXone +4
Bland AI
Voice AI platform for phone agents that runs its own speech-to-text, LLM and text-to-speech models, aimed at regulated, high-stakes customer calls.
- Pricing
- Paid · $0.14/min
- Works with
- Twilio, Genesys, Five9 +15
boost.ai
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
- Pricing
- Paid · Custom
- Works with
- Genesys, Zendesk, Salesforce +3
Botpress
AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.
- Pricing
- Freemium · Free; $150/mo billed annually
- Works with
- WhatsApp, Facebook Messenger, Telegram +2
Brainfish
AI support agent that resolves refunds, cancellations and account changes by running plain-English workflows against your own systems.
- Pricing
- Paid · Custom
- Works with
- Zendesk, Salesforce, Intercom +15
Call24
AI voice receptionist for home-service and SMB phone lines: answers after hours, takes job details, and books appointments so crews stop losing leads to voicemail.
- Pricing
- Paid
CallMiner
Conversation intelligence platform that analyzes 100% of contact center interactions for QA, compliance and coaching, now with OmniAgent virtual agents.
- Pricing
- Paid · Custom
- Works with
- Genesys, NICE CXone, Five9 +14
Capacity
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
- Pricing
- Paid · Custom
- Works with
- Salesforce, Zendesk, ServiceNow +3
Chatbase
Build a custom AI support agent trained on your data and embed it on your site in minutes.
- Pricing
- Paid · $32/mo billed annually
- Works with
- Zendesk, Slack, Stripe +3
Chatsy
AI customer-support platform with help-content answers, human handoff, live chat, knowledge base, ticketing, and team inbox.
- Pricing
- Freemium · Free; $40/mo
Chatwoot
Open-source omnichannel support desk you can self-host or run in the cloud, with the Captain AI agent, copilot drafts and a help center.
- Pricing
- Freemium · $19/agent/mo
- Works with
- Slack, Linear, Shopify +8
ClearFeed
Slack-native helpdesk for external customer channels and internal IT and HR requests, with AI agents that answer and act from Slack.
- Pricing
- Paid · $24/agent/mo billed monthly
- Works with
- Slack, Microsoft Teams, Discord +21
CloudTalk
Cloud call center for SMB sales and support teams, with AI voice agents that answer, resolve or hand off calls on the same queues as your reps.
- Pricing
- Paid · €19/user/mo billed annually
- Works with
- Salesforce, HubSpot, Zendesk +9
Cognigy
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
- Pricing
- Paid · Custom
- Works with
- Genesys, Amazon Connect, Avaya +5
Communicate
AI support agent for your website chat, grounded in your help center, past tickets and docs, with in-thread human handoff.
- Pricing
- Paid · $1 activation, then credit-based plans
Content Guru
UK enterprise cloud contact center (storm) with the brain AI orchestration layer for agentic workflows, agent assist and live transcription.
- Pricing
- Paid · Custom
- Works with
- Salesforce, ServiceNow, Microsoft Teams +2
Crescendo.ai
AI-native CX platform that replaces chatbot, CCaaS, ticketing and QA tools with AI agents plus a managed team, charging when the AI resolves.
- Pricing
- Per resolution · Custom
Cresta
Real-time agent assist and AI insights for contact centers, trained on your best performers.
- Pricing
- Paid · Custom
- Works with
- Salesforce, Five9, Genesys +3
Crisp
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
- Pricing
- Freemium · Free; $45/mo per workspace
- Works with
- Shopify, Slack, WhatsApp +3
Dagmor
Dagmor checks completed customer call recordings and keeps the customer's words beside survey scores, so teams can review what a number alone would miss.
- Pricing
- Paid · €0.04 per recorded minute, per campaign
Decagon
Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.
- Pricing
- Per resolution · Custom
- Works with
- Zendesk, Salesforce, Intercom +3
Deskpro
Omnichannel help desk for customer, IT and HR teams with assistive AI, offered as cloud or self-hosted with a private AI option.
- Pricing
- Paid · $39/agent/mo (5-agent minimum)
- Works with
- Slack, Microsoft Teams, Salesforce +9
DevRev
AgentOS connecting support to product development, with AI agents that resolve and route issues.
- Pricing
- Freemium · Free plan available
- Works with
- Slack, Jira, Salesforce +3
DialMind
DialMind provides AI call intelligence and custom voice agents for service businesses.
- Pricing
- Freemium
Dialpad Ai
AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.
- Pricing
- Paid · $15/user/mo
- Works with
- Salesforce, Zendesk, Google Workspace +3
DialPhone
AI-Powered Business Communications
- Pricing
- Paid · $24/user/mo
- Works with
- HubSpot, Zendesk, Salesforce +1
DigitalGenius
E-commerce AI agent that resolves order tracking, returns, order edits and warranty claims end to end through deep carrier and ERP integrations.
- Pricing
- Paid · Custom
- Works with
- Gorgias, Kustomer, Freshdesk +24
Dixa
Copenhagen-built customer service platform for ecommerce brands, with native voice, the Mim AI agent billed per conversation, and Co-Pilot.
- Pricing
- Paid · €89/agent/mo billed annually
- Works with
- Shopify, Adobe Commerce (Magento), WooCommerce +11
DocsBot
Bootstrapped AI agent builder that turns docs, help centers and past tickets into cited support answers, actions and voice agents.
- Pricing
- Freemium · $49/mo billed monthly
- Works with
- Zendesk, Help Scout, Freshdesk +16
Document360
Knowledge base platform from Kovai.co with Eddy AI search and chatbot, a support ticket deflector, and an MCP server for AI assistants.
- Pricing
- Paid · Custom
- Works with
- Zendesk, Freshdesk, Intercom +15
Duckie
AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.
- Pricing
- Paid · Custom
- Works with
- Zendesk, Intercom, Slack +3
eDesk
Ecommerce helpdesk for marketplace and webstore sellers, with an AI Agent billed at $0.99 per outcome that answers across Amazon, eBay and Shopify.
- Pricing
- Paid · $39/agent/mo billed annually
- Works with
- Amazon, eBay, Walmart +23
EdgeTier
Dublin-built contact centre analytics that tags every conversation, flags emerging issues in real time, and automates agent QA, priced on volume.
- Pricing
- Paid · From €20,000 (volume-based)
- Works with
- Zendesk, Salesforce, Genesys +17
eesel AI
Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.
- Pricing
- Paid · $299/mo (500 credits)
- Works with
- Zendesk, Freshdesk, Intercom +5
eGain
Enterprise knowledge management with GenAI agents for customer self-service and contact center agents, from a Nasdaq-listed Gartner MQ Leader.
- Pricing
- Paid · $25/user/mo
- Works with
- Microsoft Teams, Slack, Zoom +2
ElevenLabs Agents
ElevenLabs' voice and chat agent platform, with a dedicated support offering: 90+ languages, helpdesk integrations and per-minute pricing with a free tier.
- Pricing
- Freemium · $6/mo
- Works with
- Zendesk, Salesforce, ServiceNow +15
Espressive Barista
GenAI virtual agent for employee IT and HR support with a native Slack app that monitors public channels, now part of Resolve.
- Pricing
- Paid · Custom
- Works with
- Slack, Microsoft Teams, ServiceNow +3
EvaluAgent
Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.
- Pricing
- Paid · $35/user/mo
- Works with
- Zendesk, Intercom, Salesforce +15
eveningDesk
Email-first support inbox for e-commerce teams, with AI-drafted replies a person approves, WooCommerce order context and a store chat widget.
- Pricing
- Paid · €20/agent
- Works with
- Gmail, Outlook, WooCommerce +1
Featurebase
Support and feedback suite for SaaS teams: omnichannel inbox, Fibi AI agent, help center, feature voting, roadmaps and changelog in one plan.
- Pricing
- Freemium · $29/seat/mo billed yearly, plus $0.49 per AI resolution
- Works with
- Slack, Discord, Intercom +10
Fin by Intercom
Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
- Pricing
- Per resolution · $0.99/outcome; $49/mo minimum (includes 50 outcomes)
- Works with
- Intercom, Salesforce, HubSpot +8
Fini AI
YC-backed AI support agent for chat, email and voice that layers on your help desk, priced per resolved ticket from $0.89 down to $0.49.
- Pricing
- Per resolution · $0.89/resolved ticket (Growth)
- Works with
- Zendesk, Intercom, Salesforce +11
Five9
Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.
- Pricing
- Paid · $119/seat/mo
- Works with
- Salesforce, ServiceNow, Microsoft Dynamics 365 +5
Forethought
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
- Pricing
- Per resolution · Custom
- Works with
- Zendesk, Salesforce, Freshdesk +3
Freshdesk with Freddy AI
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
- Pricing
- Paid · $0.49/session
- Works with
- Slack, Shopify, Salesforce +3
Freshservice
Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.
- Pricing
- Paid · $19/agent/mo (billed annually)
- Works with
- Slack, Microsoft Teams, Okta +5
Front
Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.
- Pricing
- Paid · $25/seat/mo (billed annually)
- Works with
- Salesforce, HubSpot, Asana +3
Gemini Enterprise for Customer Experience
Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.
- Pricing
- Paid · $0.50/session
- Works with
- UJET, Genesys, Cisco +5
Genesys Cloud CX
All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.
- Pricing
- Paid · $75/user/mo
- Works with
- Salesforce, Microsoft Teams, Zoom +5
Giga
Enterprise AI support agents for voice, chat, email and messaging, with a self-improving agent builder; DoorDash runs its support on it.
- Pricing
- Paid · Custom
Gladly Sidekick
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
- Pricing
- Paid · ~$180/seat/mo
- Works with
- Shopify, Salesforce, Zendesk +3
Gleap
AI-native help desk for software teams whose Kai agents answer customers, investigate bug reports and open pull requests for engineers.
- Pricing
- Per resolution · $29/mo billed annually, plus $0.29 per AI resolution
- Works with
- Jira, Linear, GitHub +15
Gorgias
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
- Pricing
- Per resolution · $10/mo
- Works with
- Shopify, Klaviyo, Instagram +3
HaloITSM
ITIL-aligned ITSM from Halo with built-in AI agents, all features in one per-agent price, and a 30-day free trial.
- Pricing
- Paid · $99/agent/mo billed annually
- Works with
- Microsoft Teams, Slack, 3CX +9
HappyFox
Established help desk for customer, IT and HR support with an AI copilot add-on, per-action Autopilot agents and a per-resolution chatbot.
- Pricing
- Paid · $24/agent/mo billed annually
- Works with
- Slack, Microsoft Teams, Zoom +15
Haptik
Jio-owned enterprise conversational AI for customer service across WhatsApp, voice, web and social, with 100+ languages and a live-chat agent inbox.
- Pricing
- Paid · Custom
- Works with
- WhatsApp, Instagram, Facebook Messenger +15
Help Scout
Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
- Pricing
- Freemium · Free; $25/user/mo (billed annually)
- Works with
- Shopify, Slack, Salesforce +3
HelpCrunch
Budget customer communication platform with live chat, shared inbox, knowledge base and AI agents, pitched as an affordable Intercom alternative.
- Pricing
- Paid · $12/team member/mo billed annually
- Works with
- WhatsApp, Instagram, Facebook Messenger +18
Helply
AI-native help desk rebuilt from Groove, with agents that investigate and act, unlimited users and AI billed in credits from $49 a month.
- Pricing
- Paid · $49/mo (500 AI credits, unlimited users)
- Works with
- Slack, Microsoft Teams, Discord +19
HelpShelf
AI agent that answers customer and pre-sale questions from your own content, with citations.
- Pricing
- Freemium
Helpshift
AI-native player support platform for games, with an in-game SDK, Care AI agents, and Keywords Studios human agents behind it.
- Pricing
- Paid · Custom
- Works with
- iOS, Android, Unity +7
Hiver
NLP for context identification, and intelligent template suggestions. Intuitive interface.
- Pricing
- Paid · $25/user/mo billed annually
- Works with
- Gmail, Slack, Salesforce +3
HubSpot Breeze
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
- Pricing
- Per resolution · $0.50/resolution
- Works with
- Slack, Shopify, Salesforce +3
Hyro
Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.
- Pricing
- Paid · Custom
- Works with
- Epic, MyChart, Salesforce Health Cloud +2
Inkeep
AI agent platform for technical and B2B support: cited customer assistants, a help desk copilot, and agents that update your docs.
- Pricing
- Paid · Custom
- Works with
- Zendesk, Intercom, Help Scout +18
Instant Reply
AI-assisted replies to customer messages on Instagram, Messenger, WhatsApp, and Telegram, with human handoff.
- Pricing
- Freemium · Free; $59/mo
Intercom
AI-first helpdesk with an omnichannel inbox, ticketing, help center and Copilot, built natively around Intercom's Fin AI agent.
- Pricing
- Paid · $19/seat/mo billed annually + $0.99/Fin outcome
- Works with
- Slack, Shopify, GitHub +10
interface.ai
Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.
- Pricing
- Paid · Custom
- Works with
- Jack Henry Symitar, Jack Henry SilverLake, Fiserv +4
InvGate Service Management
ITSM and asset management platform for internal service desks, with a built-in AI Virtual Service Agent in Teams, Slack, WhatsApp and the portal.
- Pricing
- Paid · $1,499/yr for 5 agents
- Works with
- Microsoft Teams, Slack, WhatsApp +19
Jira Service Management
Atlassian's service desk for IT, employee and customer support, with Rovo AI agents and a free plan for 3 agents; now sold as Service Collection.
- Pricing
- Freemium · $21.50/agent/mo billed monthly
- Works with
- Slack, Microsoft Teams, Confluence +4
Kalyvox
AI receptionist for SMBs that answers, qualifies and routes inbound calls 24/7.
- Pricing
- Paid · $95/mo
- Works with
- Google Calendar, Zapier
Kapa.ai
Answer engine for technical products that turns docs, code, tickets and forums into cited AI agents for docs sites, support forms, Slack and MCP.
- Pricing
- Paid · Custom
- Works with
- Zendesk, Salesforce, Intercom +12
Kayako
Veteran help desk relaunched around Kay, an AI agent billed at $1 per resolved ticket that also runs on top of Zendesk, Freshdesk or Intercom.
- Pricing
- Per resolution · $1 per resolved ticket
- Works with
- Zendesk, Freshdesk, Intercom +6
Kommunicate
No-code AI customer service platform with AI agents, email ticketing, voice AI and live chat handoff across web, WhatsApp and social. From $34/mo.
- Pricing
- Paid · $34/mo billed annually
- Works with
- WhatsApp, Facebook, Instagram +18
KonnectBot
AI live chat for small online stores. Free plan available.
- Pricing
- Freemium · Free plan available
Kore.ai
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
- Pricing
- Paid · $0.20/session
- Works with
- Genesys, Amazon Connect, Salesforce +3
Kustomer
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
- Pricing
- Paid · Custom
- Works with
- Shopify, Slack, Salesforce +3
Laivly
Contact center AI from Winnipeg: the Sidd agent assists live reps or resolves cases alone by driving your existing desktop apps, with no APIs needed.
- Pricing
- Paid · Custom
- Works with
- Amazon Connect, Avaya, Genesys +11
Leena AI
Agentic AI platform with prebuilt HR, IT, and finance assistants that answer employee questions in Slack and Microsoft Teams.
- Pricing
- Paid · Custom
- Works with
- Slack, Microsoft Teams, Workday +6
Level AI
AI-first quality assurance and analytics for customer service teams.
- Pricing
- Paid · Custom
- Works with
- Genesys, NICE CXone, Five9 +3
LiveAgent
All-in-one help desk with ticketing, live chat, call center and social channels, plus an LLM chatbot and AI reply tools, from $15 per agent.
- Pricing
- Paid · $15/agent/mo billed annually
- Works with
- Slack, Facebook, Instagram +5
LiveChat
Long-running website live chat from Text, now sold as Text by LiveChat with an AI Agent, shared inbox and ticketing on one plan.
- Pricing
- Paid · $19/user/mo billed annually
- Works with
- Shopify, WooCommerce, WordPress +10
LivePerson
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
- Pricing
- Paid · Custom
- Works with
- Salesforce, Zendesk, Microsoft Dynamics 365 +5
Lorikeet
AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.
- Pricing
- Per resolution · $2,100/mo + $0.99/resolution
- Works with
- Zendesk, Intercom, Salesforce +11
Loris
Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.
- Pricing
- Paid · Custom
- Works with
- Zendesk, Salesforce, Kustomer +3
ManageEngine ServiceDesk Plus
Zoho's ITIL service desk with Zia AI: predictive triage, a GenAI virtual agent and a free tier, available in cloud or on-premises.
- Pricing
- Freemium · $13/technician/mo (on-premises Standard)
- Works with
- ChatGPT, Microsoft Copilot, Azure OpenAI +4
Maven AGI
Enterprise AI agent platform from Boston that resolves support across chat, email and voice on top of Zendesk, Salesforce or Freshdesk, plus agent copilot.
- Pricing
- Paid · Custom
- Works with
- Zendesk, Salesforce, Freshdesk +16
Mavenoid
AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.
- Pricing
- Paid · Custom
- Works with
- Zendesk, Salesforce, Genesys +3
Mixdesk
Shared inbox and AI Agents for global sales and customer support teams.
- Pricing
- Freemium · Free; $49/mo
Monobot
No-code voice and chat AI agents for customer support, appointment booking, and lead qualification.
- Pricing
- Paid · From $200/month
- Works with
- Google Calendar, Google Maps, Instagram +1
Mosaic AI
Enterprise AI platform for technical B2B support, formerly Ask-AI: self-service, triage, rep assist and knowledge automation over your stack.
- Pricing
- Paid · Custom
- Works with
- Salesforce, Zendesk, ServiceNow +15
Moveworks
Enterprise AI assistant that resolves employee IT, HR, and finance requests inside Slack and Microsoft Teams, now part of ServiceNow.
- Pricing
- Paid · Custom
- Works with
- Slack, Microsoft Teams, Microsoft 365 Copilot +7
My AskAI
Affordable AI support agent that deflects tickets and hands off to your existing live chat.
- Pricing
- Paid · $199/mo (1,000 tickets)
- Works with
- Zendesk, Intercom, Freshdesk +3
Netomi
Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
- Pricing
- Per resolution · Custom
- Works with
- Zendesk, Salesforce, Freshdesk +3
NICE CXone
Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.
- Pricing
- Paid · $110/agent/mo
- Works with
- Salesforce, Microsoft Dynamics 365, Oracle +5
Observe.AI
Conversation intelligence, auto QA, and real-time agent assist for contact centers.
- Pricing
- Paid · Custom
- Works with
- Amazon Connect, Avaya, 8x8 +3
Octocom
AI agents for consumer brands that resolve support requests and take guarded actions like refunds and address changes across chat, email, social and voice.
- Pricing
- Paid · $100/mo (up to 199 conversations)
- Works with
- Shopify, WooCommerce, PrestaShop +28
Parloa
AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.
- Pricing
- Paid · Custom (per-minute)
- Works with
- Genesys, Amazon Connect, Twilio +3
Plain
API-first support platform for technical B2B teams, with AI that understands your product.
- Pricing
- Paid · $45/seat/mo billed annually
- Works with
- Slack, Microsoft Teams, Discord +7
PolyAI
Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.
- Pricing
- Paid · Custom (per-minute)
- Works with
- Salesforce, HubSpot, Zendesk +3
Posh AI
Independent banking AI platform giving credit unions and community banks voice, chat, and employee knowledge assistants under one control framework.
- Pricing
- Paid · Custom
- Works with
- Fiserv, Jack Henry Symitar, Corelation +5
Pylon
The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
- Pricing
- Paid · Custom
- Works with
- Slack, Microsoft Teams, Discord +8
Quiq
Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.
- Pricing
- Paid · Custom (per-conversation)
- Works with
- Salesforce, Zendesk, Microsoft Dynamics 365 +5
Ravenna
Agentic service desk for IT, HR and ops that turns Slack and Microsoft Teams messages into tickets and resolves them with AI agents and workflows.
- Pricing
- Paid · Custom
- Works with
- Slack, Microsoft Teams, Okta +22
Re:amaze
Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.
- Pricing
- Paid · $29/user/mo
- Works with
- Shopify, BigCommerce, WordPress +3
Rep AI
Shopify-first AI concierge that uses shopper behavior to start conversations, answers support questions across channels and adds a beta helpdesk.
- Pricing
- Paid · Custom
- Works with
- Shopify, Klaviyo, WooCommerce +6
Replicant
Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.
- Pricing
- Paid · Custom
- Works with
- Five9, Genesys, Amazon Connect +5
Retell AI
Self-serve platform for building, testing, and monitoring AI phone agents, priced per minute with published component costs.
- Pricing
- Paid · $0.07/min
- Works with
- Twilio, Vonage, Telnyx +5
Rezolve.ai
Agentic AI service desk for IT, HR, and finance support, built Microsoft Teams first with Slack supported and no-code agent studios.
- Pricing
- Paid · Custom
- Works with
- Microsoft Teams, Slack, ServiceNow +4
Richpanel
AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.
- Pricing
- Per resolution · $99/seat + $0.20/AI resolution
- Works with
- Shopify, WooCommerce, Adobe Commerce (Magento) +3
RingCX
RingCentral's AI contact center: voice plus 20+ digital channels, AIR Pro AI agents and AI quality management, with published per-user pricing.
- Pricing
- Paid · $65/user/mo billed annually
- Works with
- Salesforce, Salesforce Service Cloud Voice, RingEX +9
Rippit (formerly MaestroQA)
AI conversation data platform, formerly MaestroQA: build agents that read every support conversation for QA, churn risk, chatbot monitoring and coaching.
- Pricing
- Freemium · Free; $185/mo
- Works with
- Intercom, Zendesk, Decagon +7
Robylon
AI agents that resolve support across chat, email, WhatsApp, tickets, and voice
- Pricing
- Freemium · Free; $25/mo
- Works with
- Zendesk, Freshdesk, Intercom
Salesforce Agentforce
Autonomous AI agents on the Salesforce platform, grounded in your CRM data.
- Pricing
- Paid · $2/conversation
- Works with
- Slack, Salesforce CRM, Data Cloud +3
Scorebuddy
Contact center QA platform with AI auto scoring of every conversation, QA for chatbots, conversation analytics, coaching and a built-in LMS.
- Pricing
- Paid · Custom
- Works with
- Genesys, Amazon Connect, NICE CXone +13
Sendbird delight.ai
Sendbird's AI agent for customer service and revenue across chat, email, SMS, WhatsApp and voice, with a free AI-native helpdesk and per-resolution billing.
- Pricing
- Per resolution · Custom
- Works with
- Salesforce, Zendesk, Freshworks +13
SentiSum
AI CX intelligence layer that reads every support conversation, human or bot, prices its root causes, and offers a Quality Agent for auto QA.
- Pricing
- Paid · $100,000/yr
- Works with
- Zendesk, Intercom, Freshdesk +10
Serval
AI-native ITSM where admins build automations from plain English and a help desk agent resolves employee requests using only approved workflows.
- Pricing
- Paid · Custom
- Works with
- Slack, Microsoft Teams, Okta +16
ServiceNow Customer Service Management
ServiceNow's enterprise customer service platform with AI agents, AI Voice Agents and case orchestration across departments; quote-only pricing.
- Pricing
- Paid · Custom
- Works with
- Vonage, Genesys, NICE CXone +7
Siena AI
Empathic AI customer service for commerce brands, blending automation with brand personality.
- Pricing
- Paid · $750/mo + $0.90/ticket
- Works with
- Gorgias, Zendesk, Shopify +3
Sierra AI
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
- Pricing
- Per resolution · Custom
- Works with
- Salesforce, Zendesk, Shopify +3
Siit
Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.
- Pricing
- Paid · $23/admin/mo (billed annually)
- Works with
- Slack, Microsoft Teams, Notion +5
SiteGPT
Website-trained AI support chatbot for small businesses, with human escalation, lead capture, and a Zendesk Messaging AI agent mode.
- Pricing
- Paid · $39/mo billed annually ($59 monthly)
- Works with
- Zendesk, Crisp, Slack +12
Sprinklr Service
AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.
- Pricing
- Paid · Custom
- Works with
- Salesforce, Microsoft Dynamics 365, WhatsApp +5
Stonly
Support knowledge platform built on interactive step-by-step guides, with AI Answers and Business Process Agents that follow your exact processes.
- Pricing
- Freemium · Custom
- Works with
- Zendesk, Salesforce, Freshdesk +17
SupportLogic
Support experience management for B2B: predict and prevent escalations from ticket signals.
- Pricing
- Paid · $4,000/mo (annual contract)
- Works with
- Salesforce, Zendesk, ServiceNow +3
Synthflow
Berlin-based enterprise voice AI platform with its own telephony network, a visual flow builder and built-in testing and auto-QA. Contracts from $30,000/yr.
- Pricing
- Paid · $30,000/yr
- Works with
- Genesys, Five9, 8x8 +20
SysAid
ITSM platform with agentic AI that resolves incidents and requests, plus Dex, an autonomous IT engineer priced per technician.
- Pricing
- Paid · $89/agent/mo (Professional, by quote)
- Works with
- Microsoft Teams, Slack, Google Chat +9
Talkdesk
AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.
- Pricing
- Paid · $85/user/mo
- Works with
- Salesforce, Zendesk, ServiceNow +5
TalkToMedi
Voice AI receptionist for Canadian clinics handling routine patient calls, appointment requests, administrative answers and staff handoff.
- Pricing
- Paid · Custom quote
Thena
AI-native B2B support platform that turns Slack Connect, email, chat and Teams conversations into tickets with AI agents on top.
- Pricing
- Paid · $29/user/mo billed annually
- Works with
- Slack, Microsoft Teams, Discord +8
Tidio Lyro
AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.
- Pricing
- Freemium · Free; Lyro AI from $32.50/mo
- Works with
- Shopify, WordPress, Instagram +3
Trengo
Dutch omnichannel inbox built around WhatsApp, with AI agents that answer, act and qualify leads across email, chat, social and voice.
- Pricing
- Paid · €299/mo billed annually (10 users)
- Works with
- WhatsApp, Instagram, Facebook +4
Twilio Flex
Twilio's programmable contact center that combines AI self-service, AI agent assist and human agents, with usage-based pricing from $1 per active user hour.
- Pricing
- Paid · $1/active user hour
- Works with
- Salesforce, Salesforce Voice (Agentforce), ServiceNow +5
Typewise
Swiss AI customer experience platform: AI agents resolve tickets end to end on 3,500+ integrations, set up by talking to its Nova operator. From $99/mo.
- Pricing
- Per resolution · $99/mo plus $2/resolution
- Works with
- Zendesk, Freshdesk, Intercom +13
UJET
Cloud contact center with CRM-first data handling, agentic AI virtual agents, agent assist and Spiral conversation analytics, priced per user.
- Pricing
- Paid · $65/user/mo
- Works with
- Salesforce, Zendesk, Kustomer +5
unitQ
Independent QA layer that scores every support conversation, human agent or AI bot, against your own rubric, inside unitQ's customer-signal platform.
- Pricing
- Paid · Custom
- Works with
- Zendesk, Salesforce, Intercom +16
Unthread
Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.
- Pricing
- Paid · $75/agent/mo
- Works with
- Slack, Microsoft Teams, Jira +5
Ushur
Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.
- Pricing
- Paid · Custom
- Works with
- Salesforce, ServiceNow, Zendesk +2
Vapi
Developer-first API platform for building voice AI agents, orchestrating your choice of speech, LLM, and telephony providers.
- Pricing
- Paid · $0.05/min + provider costs
- Works with
- Twilio, Vonage, Telnyx +5
VeraDial
AI receptionist and business phone for US and Canadian small businesses. Vera answers calls, handles routine questions, takes messages and connects callers.
- Pricing
- Paid · From $14.99/month
Verint
Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.
- Pricing
- Paid · Custom
- Works with
- Five9, Genesys Cloud, Amazon Connect +4
Voiceflow
Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.
- Pricing
- Paid · Custom
- Works with
- Zendesk, Salesforce, Twilio +5
Webex Contact Center
Cisco's cloud contact center with Webex AI Agent for autonomous self-service and Cisco AI Assistant for agents and supervisors; enterprise, quote-only.
- Pricing
- Paid · Custom
- Works with
- Salesforce, Microsoft Dynamics 365, ServiceNow +6
Wonderchat
No-code AI agent for support deflection and lead capture that cites a source in every answer, on flat monthly plans with EU hosting.
- Pricing
- Freemium · $124/mo billed annually
- Works with
- Zendesk, Freshdesk, HubSpot +14
Workativ
Session-priced AI agent for IT and HR employee support that runs natively in Slack and Teams with no per-user fee.
- Pricing
- Paid · $349/mo
- Works with
- Slack, Microsoft Teams, ServiceNow +9
WRS AI Sales Agent
An AI sales agent for online stores that knows your catalog: finds products, compares options and guides shoppers to checkout.
- Pricing
- Paid · Custom
Yellow.ai
Enterprise agentic AI platform for automating customer and employee service across voice, chat and email, with a multi-LLM architecture.
- Pricing
- Per resolution · $0.99/resolution after 500 free sessions/mo
- Works with
- Salesforce, Zendesk, Genesys +4
Yuma AI
Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
- Pricing
- Per resolution · $14,400/yr (~$1.20/resolution)
- Works with
- Shopify, Gorgias, Zendesk +3
Zeiko Support
Supervised AI customer-support agents for small teams, with approved-source answers, permission-scoped workflows, and human handoff that preserves conversation state.
- Pricing
- Paid · $49/mo
- Works with
- Shopify, Slack, Telegram +3
Zendesk AI Agents
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
- Pricing
- Per resolution · $1.50/resolution
- Works with
- Slack, Shopify, Salesforce +3
Zendesk QA
AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.
- Pricing
- Paid · $50/agent/mo (with WFM)
- Works with
- Zendesk, Salesforce Service Cloud, Intercom +4
Zipchat
Ecommerce AI agent that answers product questions, handles order support and recovers carts across site chat, WhatsApp, Instagram and email.
- Pricing
- Paid · $64/mo billed annually (750 AI replies)
- Works with
- Shopify, Shopify Plus, WooCommerce +15
Zoho Desk
Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.
- Pricing
- Freemium · Free; $7/agent/mo
- Works with
- Zoho CRM, Slack, Microsoft Teams +5
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