← All AI customer support software

Help Desk & Ticketing

16 curated AI customer support tools in this category.

Modern help desks combine ticketing, shared inboxes, and omnichannel routing with built-in AI: auto-triage, suggested replies, conversation summaries, and intent detection. If your team still works out of a plain inbox, these platforms are the upgrade path. Compare the leading AI-powered help desk and ticketing systems below.

Capacity

AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

Crisp

All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.

DevRev

AgentOS connecting support to product development, with AI agents that resolve and route issues.

Fin by Intercom

Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.

Freshdesk with Freddy AI

Freshworks' help desk with Freddy AI agents, copilot, and insights built in.

Front

Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.

Gladly Sidekick

Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

Gorgias

The conversational AI platform for e-commerce brands, deeply integrated with Shopify.

Help Scout

Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.

Hiver

NLP for context identification, and intelligent template suggestions. Intuitive interface.

HubSpot Breeze

HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.

Kustomer

CRM-based customer service platform with AI agents that see the full customer, not just the ticket.

Plain

API-first support platform for technical B2B teams, with AI that understands your product.

Pylon

The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.

Re:amaze

Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.

Zendesk AI Agents

Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

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