Shopping for an alternative to Crisp? It is one of many AI Agents & Chatbots and Help Desk & Ticketing tools in the directory, and the right pick depends on your budget, channels, and existing stack. Below are 39 approved alternatives that share its categories, ranked by how closely they overlap, each with its pricing and a note on when it is the better fit.
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
Best AI Agents & Chatbots Best Help Desk & Ticketing
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
Pick Capacity for a tool that centers on a knowledge base and self-service.
Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
Pick Fin by Intercom if you would rather pay per resolved ticket than for a seat.
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
Pick Freshdesk with Freddy AI if you would rather pay per resolved ticket than for a seat.
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Pick Gladly Sidekick for a tool that is built around Shopify and e-commerce order flows.
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
Pick Gorgias for a tool that is built around Shopify and e-commerce order flows.
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
Pick HubSpot Breeze if you would rather pay per resolved ticket than for a seat.
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
Pick Kustomer if you would rather pay per resolved ticket than for a seat.
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Pick Zendesk AI Agents for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
Pick Ada for a tool that is aimed at enterprise scale, security, and compliance.
Deliver Exceptional Customer Experiences with AiseraGPT & Generative AI
Pick AiseraGPT for a tool that is aimed at enterprise scale, security, and compliance.
Automate customer service interaction across chat and social channels.
Pick Aivo for a tool that adds voice and phone AI.
Enterprise conversational AI for banks, insurers, and public sector — high accuracy chat and voice automation.
Pick boost.ai for a tool that is aimed at enterprise scale, security, and compliance.
Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.
Pick Certainly for a tool that is built around Shopify and e-commerce order flows.
Build a custom AI support agent trained on your data and embed it on your site in minutes.
Pick Chatbase for a tool that centers on a knowledge base and self-service.
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
Pick Cognigy for a tool that is aimed at enterprise scale, security, and compliance.
Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.
Pick Decagon for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
AgentOS connecting support to product development, with AI agents that resolve and route issues.
Pick DevRev for a tool that is tuned for B2B and technical support.
AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.
Pick Duckie for a tool that is tuned for B2B and technical support.
Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.
Pick eesel AI for a tool that centers on a knowledge base and self-service.
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
Pick Forethought for a tool that focuses on making human agents faster.
Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.
Pick Front for a tool that focuses on making human agents faster.
Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
Pick Help Scout for a tool that centers on a knowledge base and self-service.
NLP for context identification, and intelligent template suggestions. Intuitive interface.
Pick Hiver for a tool that focuses on making human agents faster.
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
Pick Kore.ai for a tool that is aimed at enterprise scale, security, and compliance.
Levity connects to your inboxes, extracts information from emails and automates the actions that follow — so your teams can focus on building customer relationships instead of grunt work.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
AI concierge for high-stakes support in fintech, healthcare, and marketplaces — follows your procedures exactly.
Pick Lorikeet for a tool that is aimed at enterprise scale, security, and compliance.
AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.
Pick Mavenoid for a tool that centers on a knowledge base and self-service.
Affordable AI support agent that deflects tickets and hands off to your existing live chat.
Pick My AskAI for a tool that centers on a knowledge base and self-service.
Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
Pick Netomi for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
API-first support platform for technical B2B teams, with AI that understands your product.
Pick Plain for a tool that is tuned for B2B and technical support.
The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
Pick Pylon for a tool that is tuned for B2B and technical support.
Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.
Pick Re:amaze for a tool that is built around Shopify and e-commerce order flows.
AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.
Pick Richpanel for a tool that is built around Shopify and e-commerce order flows.
Autonomous AI agents on the Salesforce platform, grounded in your CRM data.
Pick Salesforce Agentforce for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
Empathic AI customer service for commerce brands, blending automation with brand personality.
Pick Siena AI for a tool that is built around Shopify and e-commerce order flows.
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
Pick Sierra AI for a tool that is aimed at enterprise scale, security, and compliance and only bills for resolved tickets.
AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.
Pick Tidio Lyro for a tool that is built around Shopify and e-commerce order flows.
Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
Pick Yuma AI for a tool that is built around Shopify and e-commerce order flows.
AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.
Pick Zowie for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
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