Shopping for an alternative to Re:amaze? It is one of many E-commerce Support and Help Desk & Ticketing tools in the directory, and the right pick depends on your budget, channels, and existing stack. Below are 21 approved alternatives that share its categories, ranked by how closely they overlap, each with its pricing and a note on when it is the better fit.
Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.
Read the full Re:amaze listing →
Best E-commerce Support Best Help Desk & Ticketing
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Pick Gladly Sidekick for a tool that leans harder on autonomous AI agents.
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
Pick Gorgias for a tool that leans harder on autonomous AI agents.
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
Pick Capacity for a tool that leans harder on autonomous AI agents.
Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.
Pick Certainly for a tool that leans harder on autonomous AI agents.
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
Pick Crisp for a tool that leans harder on autonomous AI agents and can start free.
AgentOS connecting support to product development, with AI agents that resolve and route issues.
Pick DevRev for a tool that is tuned for B2B and technical support.
Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
Pick Fin by Intercom for a tool that leans harder on autonomous AI agents.
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
Pick Freshdesk with Freddy AI for a tool that leans harder on autonomous AI agents.
Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.
Pick Front for a tool that focuses on making human agents faster.
Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
Pick Help Scout for a tool that centers on a knowledge base and self-service and can start free.
NLP for context identification, and intelligent template suggestions. Intuitive interface.
Pick Hiver for a tool that focuses on making human agents faster.
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
Pick HubSpot Breeze for a tool that leans harder on autonomous AI agents.
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
Pick Kustomer for a tool that leans harder on autonomous AI agents.
API-first support platform for technical B2B teams, with AI that understands your product.
Pick Plain for a tool that is tuned for B2B and technical support.
The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
Pick Pylon for a tool that is tuned for B2B and technical support.
AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.
Pick Richpanel for a tool that leans harder on autonomous AI agents.
Empathic AI customer service for commerce brands, blending automation with brand personality.
Pick Siena AI for a tool that leans harder on autonomous AI agents.
AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.
Pick Tidio Lyro for a tool that leans harder on autonomous AI agents and can start free.
Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
Pick Yuma AI for a tool that leans harder on autonomous AI agents.
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Pick Zendesk AI Agents for a tool that leans harder on autonomous AI agents.
AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.
Pick Zowie for a tool that leans harder on autonomous AI agents.
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