Comparing AiseraGPT and Kore.ai? Both are AI Agents & Chatbots and Enterprise tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | AiseraGPT | Kore.ai |
|---|---|---|
| Pricing | Paid · Custom | Paid · Custom |
| Founded | 2017 | 2014 |
| Categories | AI Agents & Chatbots Enterprise | AI Agents & Chatbots Enterprise Voice & Phone AI |
| Integrations | ServiceNow Salesforce Zendesk Microsoft Teams Slack Jira | Genesys Amazon Connect Salesforce ServiceNow Twilio Zendesk |
Aisera builds agentic AI for the enterprise service desk, covering customer support alongside IT and HR helpdesks in one platform. Its agents understand what a user wants, pull answers from knowledge scattered across your systems, and then actually do the work: opening tickets, resetting access, checking order status, and closing the loop without a human in the middle. An Agent Composer lets teams assemble new agents without code, and the company claims more than 400 out-of-the-box integrations into ticketing, CRM, and ITSM systems, which is the practical difference between a bot that talks and a bot that acts.
The company was founded in 2017 by Muddu Sudhakar, a serial entrepreneur on his fourth startup, and grew up serving demanding enterprise customers like Zoom, Workday, McAfee, and Cisco. Goldman Sachs and Thoma Bravo led its $90 million Series D in 2022, and in November 2025 the story reached its logical conclusion: Automation Anywhere, one of the biggest names in enterprise automation, acquired Aisera to anchor its push toward what it calls the autonomous enterprise. The product continues under the Aisera brand.
Pricing is quote-based and firmly enterprise. There is no public price list, and deployments are scoped by modules, departments, and conversation volume, so this is a considered purchase with a sales cycle, not a self-serve signup.
Aisera makes the most sense for organizations that want one AI layer across customer support and internal service management rather than separate tools for each, and that already run the systems it plugs into, like ServiceNow, Salesforce, or Zendesk. If that describes your stack, and the Automation Anywhere backing reads as stability rather than distraction, Aisera belongs on the enterprise shortlist.
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Kore.ai is an enterprise platform for building and orchestrating AI agents, with customer experience as one of its flagship uses. Teams design agents using no-code visual tools or pro-code SDKs, deploy them across web chat, messaging, voice, and contact-center channels, and manage them with the security and analytics a large organization demands. Its agentic contact-center suite spans intelligent self-service, AI-powered routing, and real-time agent assist, and a growing set of prebuilt vertical apps for banking, healthcare, retail, HR, and IT gives buyers a running start instead of a blank canvas.
The scale here is the headline. Kore.ai says its platform automates more than a billion interactions a year and has delivered over a billion dollars in cumulative customer cost savings, and it has been named a leader in independent analyst evaluations of conversational AI and cognitive search. Its newer generative application platform, GALE, and an AI-first agent platform push the product deeper into the agentic era.
There is a nice against-the-grain story to the company, too. Kore.ai was founded in 2014 by serial entrepreneur Raj Koneru, whose resume includes four earlier companies, and it grew up not in Silicon Valley but in Orlando, Florida, only later opening a West Coast office. It has raised well over four hundred million dollars across its rounds, including a 2026 growth investment, and became a launch partner for Microsoft's agent ecosystem while earning agentic credentials with AWS.
Big names like AT&T, Coca-Cola, and Airbus are among the hundreds of Global 2000 enterprises it serves, and pricing is entirely custom, scaled to the sessions, seats, and add-ons a given deployment needs. For large organizations that want a single, proven platform to build and run both customer-facing and employee-facing agents across every channel, without stitching together half a dozen point tools, Kore.ai is a serious heavyweight worth putting on the shortlist and taking for a proper test drive.
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