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Voice & Phone AI

11 curated AI customer support tools in this category.

Voice AI answers the phone: natural-language replacements for touch-tone IVR menus, AI phone agents that resolve calls outright, and real-time transcription and guidance for live calls. Phone is still the highest-cost support channel, which makes it the biggest automation win. Compare the leading voice and phone AI platforms below.

Aivo

Automate customer service interaction across chat and social channels.

Balto

Real-time guidance for contact center agents: the right thing to say, on every call.

boost.ai

Enterprise conversational AI for banks, insurers, and public sector — high accuracy chat and voice automation.

Cognigy

Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat

Cresta

Real-time agent assist and AI insights for contact centers, trained on your best performers.

Dialpad Ai

AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.

Kore.ai

Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.

Observe.AI

Conversation intelligence, auto QA, and real-time agent assist for contact centers.

Parloa

AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.

PolyAI

Voice AI agents that sound human and resolve calls for enterprises — no hold time, 24/7.

Sierra AI

AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.

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