Comparing Capacity and My AskAI? Both are AI Agents & Chatbots and Knowledge Base & Self-Service tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | Capacity | My AskAI |
|---|---|---|
| Pricing | Per resolution · Custom | Paid · $199/mo (1,000 tickets) |
| Founded | 2017 | 2022 |
| Categories | AI Agents & Chatbots Help Desk & Ticketing Knowledge Base & Self-Service | AI Agents & Chatbots Knowledge Base & Self-Service |
| Integrations | Salesforce Zendesk ServiceNow Slack Microsoft Teams Genesys | Zendesk Intercom Freshdesk Gorgias HubSpot Shopify |
Capacity is the consolidator of this category. Founded in St. Louis in 2017 by David Karandish and Chris Sims after Karandish's roughly $900 million exit as CEO of Answers.com, it has grown as much by acquisition as by code: eleven companies and counting, including Lucy, Linc, Textel, SmartAction, and in 2025 Call Criteria and Barcelona's Verbio Technologies. Each deal added a capability, and the result is a genuinely broad CX automation platform: AI agents across chat, voice, SMS, and email, real-time agent assist, automated QA and conversation intelligence, outbound campaigns, and a knowledge orchestration layer that answers from documents and apps across your stack.
The same platform serves customer support and internal helpdesk use cases, which suits organizations tired of buying those separately, and it automates workflows across integrations with Salesforce, Zendesk, ServiceNow, Slack, Microsoft Teams, Genesys, and many more. The company says it is profitable, past $60 million in annual recurring revenue, with over 20,000 organizations on the platform; 2025 brought another $92 million in funding to keep the acquisition engine running.
Pricing is a hybrid: an annual platform fee in three tiers plus usage, per response for chat and email, per minute for voice, per message for SMS. No dollar figures are published, so budget for a sales conversation.
Capacity fits buyers who want one throat to choke: a mid-size or larger organization consolidating support automation, internal helpdesk, and contact-center AI into a single vendor. Teams that prefer sharp best-of-breed point tools may find it broad rather than deep in places, but as a platform bet it is one of the more complete in the directory.
Read the full Capacity listing → · See Capacity alternatives →
My AskAI is proof that two people and no venture capital can compete in AI support if the wedge is sharp enough. Founded in London in 2022 by Mike Heap and Alex Rainey, and famously built at first on the no-code platform Bubble, it grew to handle more than 75,000 support chats a month while the team stayed at exactly two humans. The product pivoted early from a generic "chat with your documents" tool into a focused AI support agent, and the focus is the story.
It slots in front of the live chat you already run, whether Intercom, Zendesk, Freshdesk, Gorgias, or HubSpot, learns from your help docs and past tickets, and deflects the common questions before they reach your team, handing off cleanly with a summary when a human is needed. It claims to resolve 75 percent or more of tickets, self-learns from how your agents answer the ones it could not, and speaks 95+ languages.
The wedge is price. My AskAI markets itself directly against the per-resolution rates of Intercom's Fin and Zendesk AI, working out to roughly ten cents a ticket: the Pro plan is $199 a month including 1,000 tickets, Scale is $499 for 2,000 with SOC 2 Type II, and there is a 30-day trial. For a team paying dollar-a-resolution prices at volume, the arithmetic gets persuasive fast.
Choose My AskAI when you want meaningful deflection without changing help desks or budgets. It will not take actions in your backend systems or answer the phone; it answers questions cheaply and hands off politely, and for a large share of support queues that is most of the job.
Read the full My AskAI listing → · See My AskAI alternatives →
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