Comparing Gorgias and Help Scout? Both are Help Desk & Ticketing tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | Gorgias | Help Scout |
|---|---|---|
| Pricing | Paid · $10/mo | Freemium · Free; $25/user/mo |
| Founded | 2015 | 2011 |
| Categories | AI Agents & Chatbots E-commerce Support Help Desk & Ticketing | Help Desk & Ticketing Knowledge Base & Self-Service |
| Integrations | Shopify Klaviyo Instagram WhatsApp Slack Recharge | Shopify Slack Salesforce HubSpot Jira Mailchimp |
Gorgias is a help desk built specifically for online stores, and it knows its lane cold. It integrates deeply with Shopify, BigCommerce, and Magento, so its AI Agent can answer customer emails and chats about orders, shipping, returns, and products using live store data, then take real actions like editing an order or issuing a refund right inside the ticket. A Copilot assists human agents with drafts and summaries, and because Gorgias tracks the revenue that support conversations drive, it treats your help desk as a place that can make money, not just spend it.
The origin story is delightfully accidental. Gorgias started in Paris in 2015 as a humble Chrome extension for email templates, until the founders noticed that support agents were the ones actually using it and pivoted the whole company toward them. It shares its name with Gorgias of Leontini, the ancient Greek orator immortalized in one of Plato's dialogues, a fittingly talkative namesake for a conversation platform. Today it is a certified B Corporation and Shopify's only Premier Partner for customer experience, powering a large share of the biggest Shopify brands.
That focus has won a who's who of direct-to-consumer names, including Steve Madden, Glossier, Dr. Bronner's, and Marine Layer, with more than sixteen thousand brands on board in total. Pricing starts at just ten dollars a month and is based on ticket volume with unlimited users, so growing teams are not punished for adding people, and the AI Agent is billed per resolved conversation.
Its 2.0 release added a shopping assistant, image analysis, and cart-recovery flows in more than eighty languages, pushing Gorgias further into the world of support-driven selling. For any e-commerce brand living on Shopify that wants an AI agent tuned to the specific rhythms of online retail rather than a generic one, Gorgias is the obvious specialist pick.
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Help Scout is a shared inbox, knowledge base, and chat platform built on a simple idea: great support software should be nearly invisible to the customer. It is genuinely easy to use, and its AI features lean into that human-first philosophy. AI Answers powers a customer-facing chatbot in the Beacon widget that resolves questions from your docs, AI Drafts suggests on-brand replies pulled from your past conversations, AI Assist adjusts tone, length, and translation across a dozen-plus languages, and AI Summarize condenses sprawling threads into a couple of lines so agents can catch up fast.
The company has real conviction behind it. Founded in 2011 by Nick Francis and his co-founders, Help Scout has been remote-first since long before that was fashionable and profitable since roughly its second year, which is almost unheard of in venture-backed software. That independence lets it optimize for craft and customer experience rather than growth at any cost, and beloved brands like Basecamp, Trello, and Grubhub have rewarded it with their loyalty.
Help Scout is also refreshingly honest about getting things wrong. In late 2024 it overhauled its pricing toward a per-interaction model, heard the loud unhappiness from customers, and publicly walked much of it back in 2025, a candor you rarely see in this industry. Today it charges per user across its tiers, and its AI Answers agent is billed separately per resolution, with a free trial period so you can see the value before paying for it.
The sweet spot is small and mid-size teams that want real AI leverage without enterprise complexity or a steep learning curve to climb first. If you would rather your support tool quietly make your team faster than dazzle you with a hundred settings you will never once touch, Help Scout is a thoughtful, refreshingly human choice.
Read the full Help Scout listing → · See Help Scout alternatives →
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