Agent Assist & Copilots Voice & Phone AI
Real-time guidance for contact center agents: the right thing to say, on every call.
Balto listens to live calls and shows agents dynamic checklists, objection responses, and compliance language in the moment — not after the call in a coaching session. It's used heavily in collections, insurance, healthcare, and home services, where saying the right (and legally required) thing on every call matters. Managers get real-time visibility into which calls need intervention.
Real-time agent assist and AI insights for contact centers, trained on your best performers.
AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.
Conversation intelligence, auto QA, and real-time agent assist for contact centers.
Automate customer service interaction across chat and social channels.
Support operations platform combining workforce management with AI issue resolution.
Enterprise conversational AI for banks, insurers, and public sector — high accuracy chat and voice automation.
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