Best Agent Assist & Copilots — AI Customer Support Software

Agent-assist copilots make human agents faster instead of replacing them: drafting replies in your brand voice, surfacing the right knowledge mid-conversation, and automating wrap-up work like tagging and summaries. They are the lowest-risk way to bring AI into a support team. Compare the leading agent-assist tools below.

Assembled

Support operations platform combining workforce management with AI issue resolution.

Balto

Real-time guidance for contact center agents: the right thing to say, on every call.

Cresta

Real-time agent assist and AI insights for contact centers, trained on your best performers.

Dialpad Ai

AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.

Forethought

The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.

Front

Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.

Hiver

NLP for context identification, and intelligent template suggestions. Intuitive interface.

Level AI

AI-first quality assurance and analytics for customer service teams.

Observe.AI

Conversation intelligence, auto QA, and real-time agent assist for contact centers.

Agent Assist & Copilots

9 curated AI customer support tools in this category.