Comparing AiseraGPT and Gemini Enterprise for Customer Experience? Both are AI Agents & Chatbots and Enterprise tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | AiseraGPT | Gemini Enterprise for Customer Experience |
|---|---|---|
| Pricing | Paid · Custom | Paid · $0.50/session |
| Founded | 2017 | 2018 |
| Categories | AI Agents & Chatbots Enterprise | AI Agents & Chatbots Contact Center & CCaaS Enterprise |
| Integrations | ServiceNow Salesforce Zendesk Microsoft Teams Slack Jira | UJET Genesys Cisco Five9 Twilio Mitel RingCentral BigQuery |
Aisera builds agentic AI for the enterprise service desk, covering customer support alongside IT and HR helpdesks in one platform. Its agents understand what a user wants, pull answers from knowledge scattered across your systems, and then actually do the work: opening tickets, resetting access, checking order status, and closing the loop without a human in the middle. An Agent Composer lets teams assemble new agents without code, and the company claims more than 400 out-of-the-box integrations into ticketing, CRM, and ITSM systems, which is the practical difference between a bot that talks and a bot that acts.
The company was founded in 2017 by Muddu Sudhakar, a serial entrepreneur on his fourth startup, and grew up serving demanding enterprise customers like Zoom, Workday, McAfee, and Cisco. Goldman Sachs and Thoma Bravo led its $90 million Series D in 2022, and in November 2025 the story reached its logical conclusion: Automation Anywhere, one of the biggest names in enterprise automation, acquired Aisera to anchor its push toward what it calls the autonomous enterprise. The product continues under the Aisera brand.
Pricing is quote-based and firmly enterprise. There is no public price list, and deployments are scoped by modules, departments, and conversation volume, so this is a considered purchase with a sales cycle, not a self-serve signup.
Aisera makes the most sense for organizations that want one AI layer across customer support and internal service management rather than separate tools for each, and that already run the systems it plugs into, like ServiceNow, Salesforce, or Zendesk. If that describes your stack, and the Automation Anywhere backing reads as stability rather than distraction, Aisera belongs on the enterprise shortlist.
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Gemini Enterprise for Customer Experience is Google Cloud's customer service AI stack, the 2026 successor to Contact Center AI. Its centerpiece, Customer Experience Agent Studio, lets teams build multimodal support agents on a drag and drop canvas that talk with customers over chat and phone in humanlike voices across more than 40 languages, handling text, audio, and images. Agent Assist coaches human reps live with transcription, summarization, and knowledge suggestions, while Customer Experience Insights surfaces service trends from conversation data. A companion CCaaS layer, built with UJET, supplies the actual contact center routing and telephony.
The product line launched as Contact Center AI at Google Cloud Next in July 2018, and that launch is the founding year used here since Google itself dates to 1998. It became Customer Engagement Suite with Google AI in September 2024, then was folded into Gemini Enterprise for Customer Experience at the NRF retail show in January 2026. The results are real: Verizon put Agent Assist in front of 28,000 care reps, Bell Canada credits the suite with 20 million dollars in savings, and Kroger, Papa Johns, Lowe's, and Woolworths signed on as early adopters of the new agentic tools.
Pricing is published and usage based, which is rare in this market. Agent Studio sessions cost 50 cents each for chat or voice, with voice overage at a quarter of a cent per second after five minutes. Agent Assist starts at $0.002 per chat message or 3 cents per voice minute. The CCaaS platform and migrations from older Dialogflow agents are quote based through sales.
Choose Google if you want top tier conversational AI building blocks, transparent metered pricing, and the muscle of Google's speech and Gemini models, and you have the engineering capacity to assemble them. Skip it if you need a turnkey helpdesk in an afternoon, or if constant renaming makes you nervous: this product has had three names in three years.
Read the full Gemini Enterprise for Customer Experience listing → · See Gemini Enterprise for Customer Experience alternatives →
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