Comparing Balto and Dialpad Ai? Both are Agent Assist & Copilots and Voice & Phone AI tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | Balto | Dialpad Ai |
|---|---|---|
| Pricing | Paid · Custom | Paid · $15/user/mo |
| Founded | 2017 | 2011 |
| Categories | Agent Assist & Copilots Voice & Phone AI | Agent Assist & Copilots Voice & Phone AI |
| Integrations | Five9 Genesys Cloud NICE CXone RingCentral 8x8 Salesforce | Salesforce Zendesk Google Workspace Microsoft Teams HubSpot ServiceNow |
Balto puts the right words on the agent's screen while the call is still happening. Founded in 2017 in St. Louis by Marc Bernstein and Chris Kontes, it pioneered real-time guidance for contact centers: dynamic checklists, objection responses, and compliance language that appear mid-conversation, exactly when needed, rather than in a coaching session three weeks later. In industries like collections, insurance, healthcare, and home services, where certain sentences are legally required and certain mistakes are expensive, that immediacy is the whole product.
The platform has grown around that core into real-time QA that scores every call as it happens, AI coaching that spots which behaviors need work, live compliance monitoring with manager alerts, and Togo, Balto's voice AI agents for the repetitive calls, like scheduling and account verification, that never needed a human. It integrates with the major contact-center platforms, including Five9, Genesys Cloud, NICE CXone, RingCentral, and 8x8.
Balto raised a $37.5 million Series B led by Stripes in 2021, with RingCentral's venture arm participating, bringing total funding to roughly $52 million, and remains one of the flagship companies of the St. Louis tech scene, with customers like Humana, GEHA, Nelnet, NewRez, and Staples Canada. Pricing is quote-based; there is no public price list.
Choose Balto when what is said on live calls carries real regulatory or revenue weight. Pure digital-support teams will find better fits elsewhere in this directory, but if your operation runs on phone conversations where compliance phrasing and in-the-moment guidance decide outcomes, Balto's real-time focus is still the sharpest in the category.
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Dialpad's founders have been building phone systems for the internet age longer than almost anyone: CEO Craig Walker previously created the products that became Yahoo Voice and, via GrandCentral, Google Voice. Founded in 2011, Dialpad is a cloud phone system and contact center with AI baked into every call, and its 2018 acquisition of voice AI startup TalkIQ, roughly $50 million, turned out to be the masterstroke. That technology, matured into DialpadGPT and trained on billions of minutes of business conversations, now powers live transcription, sentiment analysis, real-time coaching cards, automatic summaries, and AI scorecards across the platform.
For support teams the draw is having telephony, contact center, and support AI from one vendor. Dialpad Support, the contact-center product, starts around $80 per user per month, while the base Connect phone system starts at $15, and unusually for the industry the core AI features are bundled into standard plans rather than sold as add-ons. Newer agentic AI agents that autonomously handle scheduling, order lookups, and ticket updates are priced per conversation on a quoted basis. Integrations cover Salesforce, Zendesk, HubSpot, ServiceNow, Google Workspace, and Microsoft Teams.
The company was valued at $2.2 billion after an ICONIQ-led round in 2021 and has raised roughly $450 million from investors including Andreessen Horowitz and Google Ventures.
Dialpad fits teams that want to consolidate: if you are buying a business phone system anyway and support runs heavily on calls, getting transcription, coaching, QA, and virtual agents in the same box is genuinely efficient. Voice-AI purists may prefer a specialist like PolyAI; pragmatists consolidating vendors will like Dialpad a lot.
Read the full Dialpad Ai listing → · See Dialpad Ai alternatives →
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