Comparing boost.ai and Hyro? Both are AI Agents & Chatbots, Contact Center & CCaaS and Voice & Phone AI tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | boost.ai | Hyro |
|---|---|---|
| Pricing | Paid · Custom | Paid · Custom |
| Founded | 2016 | 2018 |
| Categories | AI Agents & Chatbots Contact Center & CCaaS Enterprise Voice & Phone AI | AI Agents & Chatbots Contact Center & CCaaS Voice & Phone AI |
| Integrations | Genesys Zendesk Salesforce Five9 Amazon Connect Microsoft Teams | Epic MyChart Salesforce Health Cloud Genesys Cloud Five9 |
boost.ai comes from Sandnes, Norway, where founder Lars Ropeid Selsås started in 2016 by automating customer interactions for a local bank. That origin explains everything about the product: it is conversational AI built for institutions that cannot afford a creative answer, and Nordic banks and insurers were the proving ground. Customers today include Nordea, Santander, DNB, Telenor, Vodafone, and Metro Bank, and the platform claims more than 600 live AI agents handling over 150 million automated conversations a year.
Technically, boost.ai's signature move is the hybrid: deterministic natural-language understanding that behaves predictably at thousands of intents, combined with generative AI where flexibility helps, all wrapped in governance controls. That lets a compliance officer sign off on what the agent is allowed to say while the agent still handles the long tail of phrasing real customers use. It covers chat and voice, integrates with contact-center platforms like Genesys, Five9, and Amazon Connect, and even supports Nordic authentication systems like BankID, a detail that says a lot about who it serves.
The company took a majority investment from private equity firm Nordic Capital in 2021 and sells the way you would expect an enterprise Scandinavian vendor to sell: quote-based pricing, no public price list, proper procurement. An unusual cultural artifact is its certification program, with thousands of certified AI trainers among its customers' staff, reflecting a philosophy that the client team, not the vendor, should run the agent day to day.
Pick boost.ai if you are a bank, insurer, telco, or public-sector organization that needs high-accuracy automation with auditable behavior. It is not the tool for a startup wanting a widget by Friday; it is the tool for the organization whose regulator reads the transcripts.
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Hyro builds AI agents for healthcare, aimed at the call centers and websites of hospitals and health systems. Its voice and chat agents run over phone, web, SMS, and mobile apps and handle patient facing drudgery: scheduling and rescheduling appointments, prescription refills, MyChart troubleshooting, billing questions, and call routing, with escalation to humans when needed. Deep EHR integration, especially with Epic, is the differentiator, letting agents complete tasks end to end instead of reading FAQs aloud. In June 2026 it launched Care Intelligence, an analytics layer that turns millions of agent conversations into patient access insights for operations teams.
Israel Krush and Rom Cohen founded Hyro in 2018 during their final semester at Cornell Tech, and Weill Cornell Medicine became both first customer and investor. The company now serves around 45 large healthcare organizations, including Intermountain Health, Baptist Health, Hackensack Meridian Health, and Bon Secours Mercy Health. It has raised $95 million in total, most recently a $45 million growth round in October 2025 led by Healthier Capital, the fund of former One Medical CEO Amir Dan Rubin, with Norwest and Define Ventures participating. A May 2026 Five9 partnership cut contact center integration to about an hour.
Hyro does not publish pricing. Contracts are custom, scoped to call volume, channels, and integration depth, and its own 2026 benchmark report frames value in ROI terms, claiming deep EHR integrations unlock over $1 million in returns. Expect an enterprise sales process with security and HIPAA review, not a signup page.
Choose Hyro if you are a health system, especially an Epic shop, drowning in patient access calls, and you want a vendor that lives entirely in healthcare, speaks HIPAA natively, and plugs into your existing contact center stack. If you are outside healthcare it is simply not for you, and small clinics without real call center volume will struggle to justify the enterprise motion.
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