Comparing Dialpad Ai and Parloa? Both are Contact Center & CCaaS and Voice & Phone AI tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | Dialpad Ai | Parloa |
|---|---|---|
| Pricing | Paid · $15/user/mo | Paid · Custom |
| Founded | 2011 | 2018 |
| Categories | Agent Assist & Copilots Contact Center & CCaaS Voice & Phone AI | Contact Center & CCaaS Enterprise Voice & Phone AI |
| Integrations | Salesforce Zendesk Google Workspace Microsoft Teams HubSpot ServiceNow | Genesys Amazon Connect Twilio Salesforce Zendesk ServiceNow |
Dialpad's founders have been building phone systems for the internet age longer than almost anyone: CEO Craig Walker previously created the products that became Yahoo Voice and, via GrandCentral, Google Voice. Founded in 2011, Dialpad is a cloud phone system and contact center with AI baked into every call, and its 2018 acquisition of voice AI startup TalkIQ, roughly $50 million, turned out to be the masterstroke. That technology, matured into DialpadGPT and trained on billions of minutes of business conversations, now powers live transcription, sentiment analysis, real-time coaching cards, automatic summaries, and AI scorecards across the platform.
For support teams the draw is having telephony, contact center, and support AI from one vendor. Dialpad Support, the contact-center product, starts around $80 per user per month, while the base Connect phone system starts at $15, and unusually for the industry the core AI features are bundled into standard plans rather than sold as add-ons. Newer agentic AI agents that autonomously handle scheduling, order lookups, and ticket updates are priced per conversation on a quoted basis. Integrations cover Salesforce, Zendesk, HubSpot, ServiceNow, Google Workspace, and Microsoft Teams.
The company was valued at $2.2 billion after an ICONIQ-led round in 2021 and has raised roughly $450 million from investors including Andreessen Horowitz and Google Ventures.
Dialpad fits teams that want to consolidate: if you are buying a business phone system anyway and support runs heavily on calls, getting transcription, coaching, QA, and virtual agents in the same box is genuinely efficient. Voice-AI purists may prefer a specialist like PolyAI; pragmatists consolidating vendors will like Dialpad a lot.
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Parloa is an enterprise platform built for the hardest support channel of them all: the phone. It focuses on natural-sounding, low-latency voice agents that can actually hold a conversation, and it wraps them in what it calls an AI Agent Management Platform, tooling to build, simulate, test, and safely release fleets of agents at contact-center scale. Though voice is its heart, Parloa has grown multimodal, extending the same agents to chat, WhatsApp, and Microsoft Teams, always aimed at high-volume enterprise contact centers rather than small teams.
The founders come by their voice obsession honestly. Parloa was started in 2018 in Berlin by Malte Kosub and Stefan Ostwald, who had previously built voice experiences and were among the first developers in Germany to create applications for Amazon's Alexa. That head start on talking machines shows up in a product designed to make phone automation feel human instead of robotic.
Investors have noticed in a big way. Parloa became one of Germany's newest unicorns in 2025 and then roughly tripled its valuation to around three billion dollars in early 2026, all while surpassing fifty million dollars in annual recurring revenue, a remarkable clip for a company automating something as unglamorous as inbound calls. Its commercial model is outcome-based, so customers pay for successfully resolved conversations rather than per minute or per seat, and a handoff to a human does not trigger the full charge.
Enterprises like Allianz, Booking.com, HealthEquity, SAP, and Decathlon trust it with serious call volumes across insurance, travel, and well beyond. Pricing is sales-led and geared toward large organizations handling hundreds of thousands of calls a year. If your support pain is concentrated squarely on the phone and you want AI that sounds genuinely natural even at massive scale, Parloa is a specialist built precisely for that particular fight.
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