Comparing Dialpad Ai and Replicant? Both are Contact Center & CCaaS and Voice & Phone AI tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | Dialpad Ai | Replicant |
|---|---|---|
| Pricing | Paid · $15/user/mo | Paid · Custom |
| Founded | 2011 | 2017 |
| Categories | Agent Assist & Copilots Contact Center & CCaaS Voice & Phone AI | Contact Center & CCaaS Enterprise Voice & Phone AI |
| Integrations | Salesforce Zendesk Google Workspace Microsoft Teams HubSpot ServiceNow | Five9 Genesys Amazon Connect NICE Twilio Salesforce Service Cloud Zendesk ServiceNow |
Dialpad's founders have been building phone systems for the internet age longer than almost anyone: CEO Craig Walker previously created the products that became Yahoo Voice and, via GrandCentral, Google Voice. Founded in 2011, Dialpad is a cloud phone system and contact center with AI baked into every call, and its 2018 acquisition of voice AI startup TalkIQ, roughly $50 million, turned out to be the masterstroke. That technology, matured into DialpadGPT and trained on billions of minutes of business conversations, now powers live transcription, sentiment analysis, real-time coaching cards, automatic summaries, and AI scorecards across the platform.
For support teams the draw is having telephony, contact center, and support AI from one vendor. Dialpad Support, the contact-center product, starts around $80 per user per month, while the base Connect phone system starts at $15, and unusually for the industry the core AI features are bundled into standard plans rather than sold as add-ons. Newer agentic AI agents that autonomously handle scheduling, order lookups, and ticket updates are priced per conversation on a quoted basis. Integrations cover Salesforce, Zendesk, HubSpot, ServiceNow, Google Workspace, and Microsoft Teams.
The company was valued at $2.2 billion after an ICONIQ-led round in 2021 and has raised roughly $450 million from investors including Andreessen Horowitz and Google Ventures.
Dialpad fits teams that want to consolidate: if you are buying a business phone system anyway and support runs heavily on calls, getting transcription, coaching, QA, and virtual agents in the same box is genuinely efficient. Voice-AI purists may prefer a specialist like PolyAI; pragmatists consolidating vendors will like Dialpad a lot.
Read the full Dialpad Ai listing → · See Dialpad Ai alternatives →
Replicant builds AI agents for enterprise contact centers, with voice as the flagship channel and chat and SMS alongside. Its agents pick up the phone, understand callers in natural language, and resolve routine requests end to end: roadside assistance dispatch, payments, order status, appointment scheduling. When a call needs a person, it hands off with full context. The company claims more than a billion minutes of production conversations, and its pitch is turning your best recorded calls into a testable AI agent quickly rather than scripting flows from scratch.
Replicant was founded in 2017 out of Atomic, the venture studio, with cofounders Benjamin Gleitzman (CTO) and Atomic's Jack Abraham; Gadi Shamia, previously COO of Talkdesk, joined as CEO in 2019. Customers have included AAA clubs and Xenial, the restaurant tech provider whose support lines serve Burger King and Wendy's locations. Funding totals roughly $113 million: a $27 million Series A led by Norwest in 2020 and a $78 million Series B led by Stripes in 2022, with Salesforce Ventures participating.
There are no published prices. Replicant sells three tiers (Quick Start, Professional, Enterprise) through a sales process, and billing is usage based, scaling with the conversation volume the AI actually handles. The company advertises a money back guarantee if results miss expectations, but budget for an enterprise procurement cycle, not a credit card signup.
Choose Replicant if you run a high volume contact center, want a vendor that owns deployment and tuning rather than a toolkit, and need connections into CCaaS and CRM systems like Five9, Genesys, Amazon Connect, Salesforce, and Zendesk. Skip it if you are a small team or a developer who wants self serve, per minute pricing: platforms like Retell AI or Vapi will get you a working phone agent the same afternoon, at published rates.
Read the full Replicant listing → · See Replicant alternatives →
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