Comparing Hyro and Voiceflow? Both are AI Agents & Chatbots and Voice & Phone AI tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | Hyro | Voiceflow |
|---|---|---|
| Pricing | Paid · Custom | Freemium · Free; $60/mo |
| Founded | 2018 | 2019 |
| Categories | AI Agents & Chatbots Contact Center & CCaaS Voice & Phone AI | AI Agents & Chatbots Voice & Phone AI |
| Integrations | Epic MyChart Salesforce Health Cloud Genesys Cloud Five9 | Zendesk Salesforce Twilio HubSpot Shopify Airtable Google Sheets Gmail |
Hyro builds AI agents for healthcare, aimed at the call centers and websites of hospitals and health systems. Its voice and chat agents run over phone, web, SMS, and mobile apps and handle patient facing drudgery: scheduling and rescheduling appointments, prescription refills, MyChart troubleshooting, billing questions, and call routing, with escalation to humans when needed. Deep EHR integration, especially with Epic, is the differentiator, letting agents complete tasks end to end instead of reading FAQs aloud. In June 2026 it launched Care Intelligence, an analytics layer that turns millions of agent conversations into patient access insights for operations teams.
Israel Krush and Rom Cohen founded Hyro in 2018 during their final semester at Cornell Tech, and Weill Cornell Medicine became both first customer and investor. The company now serves around 45 large healthcare organizations, including Intermountain Health, Baptist Health, Hackensack Meridian Health, and Bon Secours Mercy Health. It has raised $95 million in total, most recently a $45 million growth round in October 2025 led by Healthier Capital, the fund of former One Medical CEO Amir Dan Rubin, with Norwest and Define Ventures participating. A May 2026 Five9 partnership cut contact center integration to about an hour.
Hyro does not publish pricing. Contracts are custom, scoped to call volume, channels, and integration depth, and its own 2026 benchmark report frames value in ROI terms, claiming deep EHR integrations unlock over $1 million in returns. Expect an enterprise sales process with security and HIPAA review, not a signup page.
Choose Hyro if you are a health system, especially an Epic shop, drowning in patient access calls, and you want a vendor that lives entirely in healthcare, speaks HIPAA natively, and plugs into your existing contact center stack. If you are outside healthcare it is simply not for you, and small clinics without real call center volume will struggle to justify the enterprise motion.
Read the full Hyro listing → · See Hyro alternatives →
Voiceflow is a visual platform for designing, testing, and shipping AI agents across chat and voice. Teams build conversation logic on a collaborative canvas, ground agents in knowledge bases, and deploy to web chat, phone lines via Twilio, and messaging channels. For support work specifically, native integrations let an agent create and update Zendesk tickets, touch Salesforce records, or cancel a Shopify order mid conversation, and anything else is reachable through REST APIs, custom functions, and MCP.
The company was founded in Toronto in 2019, led by CEO Braden Ream, and grew from conversation design tooling into a full agent platform. It has raised $35 million, most recently a $15 million round from OpenView in August 2023 at a $105 million valuation, following a 2021 round led by Felicis. Its own announcements cite more than 130,000 users and customers including The Home Depot, US Bank, BMW, Vodafone, State Farm, and JP Morgan.
Pricing moved to a credit system in April 2025. Third party trackers list a free starter tier, Pro from $60 monthly with 10,000 credits, Business from $150 monthly, and custom Enterprise, with extra editor seats at $50 each. Credits are consumed by every message, call, and model invocation, and reports say agents stop responding when credits run out mid cycle. Note that Voiceflow's own pricing page now steers business buyers toward a sales conversation, so treat published tiers as a floor.
Choose Voiceflow if a mixed team of designers, support leads, and developers needs to own agent behavior together, and you want one canvas covering both chat and voice. Look elsewhere if you want pure per minute phone economics (Retell, Vapi) or a fully managed enterprise deployment; and budget carefully, since seats plus credits add up faster than the sticker price suggests.
Read the full Voiceflow listing → · See Voiceflow alternatives →
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