Kaizo
AI quality assurance for enterprise support teams. Scores 100% of conversations and turns each one into per-agent coaching.
- Pricing
- Paid from $16
- Founded
- 2018
- Contact
- Contact page
- Integrations
- Zendesk Support Salesforce Service Cloud Amazon Connect
Kaizo is an AI-native quality assurance platform for enterprise customer support teams. Instead of manually sampling under 5% of conversations, QA managers get every conversation scored automatically against their own customizable scorecards running continuously in the background, with no extra headcount.
Each scored conversation feeds per-agent AI coaching cards, cutting coaching prep from hours to minutes and closing the loop with agents instead of stopping at a dashboard. The result is consistent, bias-free quality standards across teams, channels and languages, and a single source of truth for conversation quality.
Kaizo does not sell AI agents. That matters as support teams shift to a hybrid human and AI workforce: platforms that sell their own AI agents are grading their own homework. Kaizo can evaluate any conversation human or AI without a conflict of interest.
Built for enterprise support organisations of roughly 50+ seats, typically multi-channel and multilingual, in B2B SaaS, marketplaces, retail and B2B2C. Founded in Amsterdam in 2018 and backed by Google Ventures and Fortino Capital.
Key features
- 100% automated conversation coverage every conversation scored, not a sample
- Customizable scorecards matched to your own quality criteria
- Autopilot continuous background scoring, no review cycles to kick off
- Per-agent AI coaching cards generated automatically
- Sentiment and empathy analysis for ticket prioritisation
- AI conversation summaries and root-cause detection
- Call transcription for voice conversations
- Consistent, bias-free scoring across teams, channels and languages
- Neutral AI evaluation Kaizo does not sell AI agents
- Native apps inside Zendesk and Salesforce, install in minutes
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Updated July 2026