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Contact Center & CCaaS QA & Conversation Analytics

Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.

Pricing

Paid from Custom

Founded

2018

Integrations

Zendesk Salesforce Kustomer Gladly LivePerson Twilio

Loris is a conversation intelligence platform that turns customer service interactions into structured data. It ingests voice calls, chats, and emails, then uses a mix of proprietary models and large language models to detect intent, sentiment, and quality signals across 100 percent of conversations rather than a sampled slice. That powers three jobs: insight into why customers contact you and how sentiment shifts, automated QA scoring of policy adherence and resolution, and analytics on AI agents, tracking containment, transfers, and abandonment so automation does not quietly degrade the experience.

Loris grew out of Crisis Text Line, the nonprofit text hotline, on the theory that empathetic language patterns learned there could improve commercial support. The New York company raised a $12 million Series A in April 2022 led by Bow Capital with ServiceNow Ventures, Floodgate, and Vertex participating, roughly $19 million total, under CEO Etie Hertz. Gartner named it a Cool Vendor, Harvard Business School wrote a case study on it, and pizza marketplace Slice credited it with a 36 percent drop in credits issued. In July 2025 Contentsquare agreed to acquire Loris, and the deal closed on October 23, 2025.

Loris never published pricing and still does not. Everything is quote based, and the product is now sold as the Conversation Intelligence module of the Contentsquare experience analytics platform, so expect an enterprise sales conversation rather than a credit card signup, likely alongside a broader Contentsquare pitch.

Choose Loris if you want conversation data connected to digital experience analytics, which the Contentsquare pairing makes genuinely distinctive, or if oversight of AI agents matters as much as human QA. Be aware that loris.ai now redirects to Contentsquare and the standalone brand is being absorbed, so buyers who want an independent, single purpose QA vendor with its own roadmap should look at MaestroQA or EvaluAgent instead.

Key features

• Analyzes every customer conversation
• Intent and sentiment detection
• Automated QA scoring
• AI agent analytics
• CX insight dashboards

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Updated July 2026

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