Comparing Decagon and LivePerson? Both are AI Agents & Chatbots and Enterprise tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | Decagon | LivePerson |
|---|---|---|
| Pricing | Per resolution · Custom | Paid · Custom |
| Founded | 2023 | 1995 |
| Categories | AI Agents & Chatbots Enterprise | AI Agents & Chatbots Contact Center & CCaaS Enterprise |
| Integrations | Zendesk Salesforce Intercom Shopify Stripe Kustomer | Salesforce Zendesk Microsoft Dynamics ServiceNow Shopify WhatsApp Apple Messages for Business Avaya |
Decagon builds what it calls an AI concierge: autonomous agents that resolve customer issues across chat, email, voice, and SMS, all sharing one brain and one memory of your customer. Instead of trapping your logic in brittle decision trees, Decagon uses Agent Operating Procedures, plain-language playbooks that describe how you want issues handled. Its voice agents answer with sub-second latency, handle interruptions gracefully, and can dial out as well as pick up, which makes them feel far closer to a competent human than to a phone tree.
The company's rise has been ridiculous in the best possible way. Founded in 2023 by Jesse Zhang and Ashwin Sreenivas, alumni of Google, Palantir, Citadel, and Scale AI, Decagon went from a standing start to a multi-billion-dollar valuation in roughly two and a half years, with its worth reportedly tripling in a single seven-month stretch as investors piled in. The name itself is a quiet math joke, nodding to the ten-sided polygon.
What keeps the logos coming is deployment quality. Decagon leans into white-glove onboarding, exposes full conversation logs so teams can audit and improve every answer, and routes genuinely hard cases to humans cleanly rather than bluffing. Its customer roster reads like a tour of the modern internet: Notion, Duolingo, Rippling, Eventbrite, Substack, Chime, and Affirm among them, plus larger enterprises adopting its outbound and proactive agents.
Pricing is sales-led and usage-based, offered per conversation or per resolution with volume discounts, so it is squarely an enterprise purchase rather than a quick self-serve signup you try on a whim. For teams that want an AI agent that feels concierge-grade, keeps a persistent memory of each customer, and can be tuned in the plain language a support manager actually speaks day to day, Decagon has become one of the most talked-about names in the category.
Read the full Decagon listing → · See Decagon alternatives →
LivePerson Conversational Cloud is an enterprise platform for handling customer conversations at scale across web messaging, in-app chat, SMS, WhatsApp, Apple Messages for Business, and social channels. AI agents built on the platform resolve routine questions using an intent engine and a bring-your-own-LLM approach, while human agents work in a messaging-first workspace with a generative AI Copilot that drafts replies, summarizes conversations, and translates messages in real time. Voice AI ties phone calls into the same routing and analytics, and Conversational Intelligence reporting shows what customers are actually asking about.
The company is one of the original names in this space. Robert LoCascio founded LivePerson in New York in 1995, back when web chat was a novelty, and took it public on Nasdaq (ticker LPSN) in 2000. It bought VoiceBase and Tenfold in 2021 to add voice analytics and CRM integrations, partnered with Avaya in 2024 to bolt its digital capabilities onto Avaya contact centers, and today claims 18,000 plus brands, with HSBC, Burberry, PNC, and Zurich among its named customers. LoCascio later stepped down, and John Sabino has been CEO since January 2024. In April 2026, voice AI company SoundHound AI agreed to acquire LivePerson.
Pricing is quote-based. LivePerson publishes Bronze, Silver, and Gold tiers describing what each unlocks, from the agent workspace up to advanced analytics and generative AI, but no dollar figures. Messaging channels like SMS and WhatsApp pass through provider rates plus a 15 percent handling fee, and generative AI entitlements are negotiated with sales. Budget for an enterprise contract, not a credit-card signup.
Choose LivePerson if you are a large brand that lives on asynchronous messaging and wants proven scale, deep channel coverage, and agent-assist AI with enterprise controls. Look elsewhere if you are a small team that wants transparent pricing and self-service setup, or if the pending SoundHound acquisition and several years of revenue decline make you nervous about vendor stability.
Read the full LivePerson listing → · See LivePerson alternatives →
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