Shopping for an alternative to LivePerson? It is one of many AI Agents & Chatbots, Contact Center & CCaaS and Enterprise tools in the directory, and the right pick depends on your budget, channels, and existing stack. Below are 62 approved alternatives that share its categories, ranked by how closely they overlap, each with its pricing and a note on when it is the better fit.
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
Read the full LivePerson listing →
Best AI Agents & Chatbots Best Contact Center & CCaaS Best Enterprise
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
Pick boost.ai for a tool that adds voice and phone AI.
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
Pick Cognigy for a tool that adds voice and phone AI.
Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Compare LivePerson vs Gemini Enterprise for Customer Experience →
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Deliver Exceptional Customer Experiences with AiseraGPT & Generative AI
A close, like-for-like alternative in the same categories, worth a side-by-side look.
AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.
Pick Amazon Connect for a tool that adds voice and phone AI.
Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.
Pick Five9 for a tool that adds voice and phone AI.
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
Pick Forethought for a tool that focuses on making human agents faster.
All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.
Pick Genesys Cloud CX for a tool that adds voice and phone AI.
Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.
Pick Hyro for a tool that adds voice and phone AI.
Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.
Pick interface.ai for a tool that adds voice and phone AI.
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
Pick Kore.ai for a tool that adds voice and phone AI.
AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.
Pick NICE CXone for a tool that adds voice and phone AI.
AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.
Pick Parloa for a tool that adds voice and phone AI.
Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.
Pick PolyAI for a tool that adds voice and phone AI and only bills for resolved tickets.
Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.
Pick Quiq for a tool that adds voice and phone AI and only bills for resolved tickets.
Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.
Pick Replicant for a tool that adds voice and phone AI.
Autonomous AI agents on the Salesforce platform, grounded in your CRM data.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
Pick Sierra AI for a tool that adds voice and phone AI and only bills for resolved tickets.
AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.
Pick Talkdesk for a tool that adds voice and phone AI.
Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.
A close, like-for-like alternative in the same categories, worth a side-by-side look.
Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.
Pick Verint for a tool that layers in QA scoring and conversation analytics.
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Pick Zendesk AI Agents for a tool that bundles a full help desk and ticketing suite and only bills for resolved tickets.
Real-time guidance for contact center agents: the right thing to say, on every call.
Pick Balto for a tool that focuses on making human agents faster.
AI agent platform with a visual studio, knowledge bases, and human handoff, deploying bots to chat channels like WhatsApp and Slack.
Pick Botpress for a tool that centers on a knowledge base and self-service and can start free.
AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
Pick Capacity for a tool that bundles a full help desk and ticketing suite and only bills for resolved tickets.
Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.
Pick Certainly for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
Build a custom AI support agent trained on your data and embed it on your site in minutes.
Pick Chatbase for a tool that centers on a knowledge base and self-service and can start free.
Real-time agent assist and AI insights for contact centers, trained on your best performers.
Pick Cresta for a tool that focuses on making human agents faster.
All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
Pick Crisp for a tool that bundles a full help desk and ticketing suite and can start free.
AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.
Pick Dialpad Ai for a tool that focuses on making human agents faster.
AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.
Pick Duckie for a tool that is tuned for B2B and technical support.
Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.
Pick eesel AI for a tool that centers on a knowledge base and self-service and only bills for resolved tickets.
Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.
Pick EvaluAgent for a tool that layers in QA scoring and conversation analytics.
Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
Pick Fin by Intercom for a tool that bundles a full help desk and ticketing suite and only bills for resolved tickets.
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
Pick Freshdesk with Freddy AI for a tool that bundles a full help desk and ticketing suite and only bills for resolved tickets.
Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Pick Gladly Sidekick for a tool that is built around Shopify and e-commerce order flows.
The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
Pick Gorgias for a tool that is built around Shopify and e-commerce order flows.
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
Pick HubSpot Breeze for a tool that bundles a full help desk and ticketing suite and only bills for resolved tickets.
CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
Pick Kustomer for a tool that bundles a full help desk and ticketing suite and only bills for resolved tickets.
AI-first quality assurance and analytics for customer service teams.
Pick Level AI for a tool that focuses on making human agents faster.
Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.
Pick Loris for a tool that layers in QA scoring and conversation analytics.
Quality assurance and conversation analytics platform pairing custom scorecards and screen capture with AutoQA grading, coaching workflows, and AI chatbot monitoring.
Pick MaestroQA for a tool that layers in QA scoring and conversation analytics.
AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.
Pick Mavenoid for a tool that centers on a knowledge base and self-service.
Affordable AI support agent that deflects tickets and hands off to your existing live chat.
Pick My AskAI for a tool that centers on a knowledge base and self-service.
Conversation intelligence, auto QA, and real-time agent assist for contact centers.
Pick Observe.AI for a tool that focuses on making human agents faster.
Independent banking AI platform giving credit unions and community banks voice, chat, and employee knowledge assistants under one control framework.
Pick Posh AI for a tool that adds voice and phone AI.
Self-serve platform for building, testing, and monitoring AI phone agents, priced per minute with published component costs.
Pick Retell AI for a tool that adds voice and phone AI.
AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.
Pick Richpanel for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
Empathic AI customer service for commerce brands, blending automation with brand personality.
Pick Siena AI for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.
Pick Tidio Lyro for a tool that is built around Shopify and e-commerce order flows and can start free.
Developer-first API platform for building voice AI agents, orchestrating your choice of speech, LLM, and telephony providers.
Pick Vapi for a tool that adds voice and phone AI.
Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.
Pick Voiceflow for a tool that adds voice and phone AI and can start free.
Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
Pick Yuma AI for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.
Pick Zendesk QA for a tool that layers in QA scoring and conversation analytics.
Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.
Pick Zoho Desk for a tool that bundles a full help desk and ticketing suite and can start free.
Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.
Pick Zoom Contact Center for a tool that adds voice and phone AI.
AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.
Pick Zowie for a tool that is built around Shopify and e-commerce order flows and only bills for resolved tickets.
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