Comparing LivePerson and Sprinklr Service? Both are Contact Center & CCaaS and Enterprise tools in the directory, which is why buyers put them on the same shortlist. Below is a side-by-side look at how they price, what they integrate with, and when each is the better fit, so you can pick on the facts rather than either vendor's own sales page.
| Attribute | LivePerson | Sprinklr Service |
|---|---|---|
| Pricing | Paid · Custom | Paid · Custom |
| Founded | 1995 | 2009 |
| Categories | AI Agents & Chatbots Contact Center & CCaaS Enterprise | Contact Center & CCaaS Enterprise |
| Integrations | Salesforce Zendesk Microsoft Dynamics ServiceNow Shopify WhatsApp Apple Messages for Business Avaya | Salesforce Microsoft Dynamics 365 WhatsApp Instagram X (Twitter) Facebook Messenger Jira Snowflake |
LivePerson Conversational Cloud is an enterprise platform for handling customer conversations at scale across web messaging, in-app chat, SMS, WhatsApp, Apple Messages for Business, and social channels. AI agents built on the platform resolve routine questions using an intent engine and a bring-your-own-LLM approach, while human agents work in a messaging-first workspace with a generative AI Copilot that drafts replies, summarizes conversations, and translates messages in real time. Voice AI ties phone calls into the same routing and analytics, and Conversational Intelligence reporting shows what customers are actually asking about.
The company is one of the original names in this space. Robert LoCascio founded LivePerson in New York in 1995, back when web chat was a novelty, and took it public on Nasdaq (ticker LPSN) in 2000. It bought VoiceBase and Tenfold in 2021 to add voice analytics and CRM integrations, partnered with Avaya in 2024 to bolt its digital capabilities onto Avaya contact centers, and today claims 18,000 plus brands, with HSBC, Burberry, PNC, and Zurich among its named customers. LoCascio later stepped down, and John Sabino has been CEO since January 2024. In April 2026, voice AI company SoundHound AI agreed to acquire LivePerson.
Pricing is quote-based. LivePerson publishes Bronze, Silver, and Gold tiers describing what each unlocks, from the agent workspace up to advanced analytics and generative AI, but no dollar figures. Messaging channels like SMS and WhatsApp pass through provider rates plus a 15 percent handling fee, and generative AI entitlements are negotiated with sales. Budget for an enterprise contract, not a credit-card signup.
Choose LivePerson if you are a large brand that lives on asynchronous messaging and wants proven scale, deep channel coverage, and agent-assist AI with enterprise controls. Look elsewhere if you are a small team that wants transparent pricing and self-service setup, or if the pending SoundHound acquisition and several years of revenue decline make you nervous about vendor stability.
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Sprinklr Service is the customer service arm of Sprinklr's Unified-CXM platform, an AI-native contact center that pulls voice, email, live chat, SMS, and more than 30 social and messaging channels into one agent console. Sprinklr AI Agents resolve routine questions and gather context before handing off to a person, Agent Copilot feeds human agents case summaries and suggested resolutions in real time, and conversational intelligence analyzes every interaction across channels for quality and compliance.
Ragy Thomas founded Sprinklr in New York in 2009 as a social media management company, and it grew into a full customer experience suite before listing on the NYSE in June 2021 under the fitting ticker CXM. Recent years have gone hard on AI: the company introduced its Digital Twin concept in 2024, and its Spring 2026 release added AI+ Studio, a no-code workspace for building, testing, and governing generative AI agents. Deutsche Telekom, 3M, Samsung Electronics, and Telefónica appear among the named customers on its service pages.
Sprinklr once published self-serve per-seat pricing for smaller teams, but that program was retired in 2026 and the customer service pricing page now offers only a talk-to-an-expert button. Everything is quote-based today. Third-party contract data suggests typical enterprise deals start well into five figures annually, with implementation and training billed on top, so budget for a real procurement cycle, not a credit card signup.
Choose Sprinklr Service if you are a large brand that lives on social and messaging channels and wants service, marketing, and insights running on one data platform with serious AI governance tooling behind it. It rewards scale and consolidation. If you are a small team that wants transparent pricing, quick setup, and a light footprint, this is not that: pick a simpler helpdesk now and revisit Sprinklr when you have a real contact center to unify.
Read the full Sprinklr Service listing → · See Sprinklr Service alternatives →
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