Shopping for an alternative to Sprinklr Service? It is one of many Contact Center & CCaaS and Enterprise tools in the directory, and the right pick depends on your budget, channels, and existing stack. Below are 37 approved alternatives that share its categories, ranked by how closely they overlap, each with its pricing and a note on when it is the better fit.
AI-native contact center suite unifying voice, chat, and 30+ social and messaging channels with autonomous AI agents and copilots.
Read the full Sprinklr Service listing →
Best Contact Center & CCaaS Best Enterprise
AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.
Pick Amazon Connect for a tool that adds voice and phone AI.
Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.
Pick boost.ai for a tool that leans harder on autonomous AI agents.
Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
Pick Cognigy for a tool that leans harder on autonomous AI agents.
Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.
Pick Five9 for a tool that adds voice and phone AI.
Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.
Pick Gemini Enterprise for Customer Experience for a tool that leans harder on autonomous AI agents.
Compare Sprinklr Service vs Gemini Enterprise for Customer Experience →
All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.
Pick Genesys Cloud CX for a tool that adds voice and phone AI.
Enterprise conversational AI platform for messaging-first customer service, with AI agents, an agent Copilot, and channels from web chat to WhatsApp and voice.
Pick LivePerson for a tool that leans harder on autonomous AI agents.
Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.
Pick NICE CXone for a tool that adds voice and phone AI.
AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.
Pick Parloa for a tool that adds voice and phone AI.
Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.
Pick PolyAI for a tool that adds voice and phone AI and only bills for resolved tickets.
Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.
Pick Replicant for a tool that adds voice and phone AI.
AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.
Pick Talkdesk for a tool that adds voice and phone AI.
Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.
Pick Verint for a tool that layers in QA scoring and conversation analytics.
Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
Pick Ada for a tool that leans harder on autonomous AI agents.
Deliver Exceptional Customer Experiences with AiseraGPT & Generative AI
Pick AiseraGPT for a tool that leans harder on autonomous AI agents.
Real-time guidance for contact center agents: the right thing to say, on every call.
Pick Balto for a tool that focuses on making human agents faster.
Real-time agent assist and AI insights for contact centers, trained on your best performers.
Pick Cresta for a tool that focuses on making human agents faster.
Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.
Pick Decagon for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.
Pick Dialpad Ai for a tool that focuses on making human agents faster.
Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.
Pick EvaluAgent for a tool that layers in QA scoring and conversation analytics.
The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction.
Pick Forethought for a tool that focuses on making human agents faster.
Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.
Pick Hyro for a tool that leans harder on autonomous AI agents.
Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.
Pick interface.ai for a tool that leans harder on autonomous AI agents.
Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
Pick Kore.ai for a tool that leans harder on autonomous AI agents.
AI-first quality assurance and analytics for customer service teams.
Pick Level AI for a tool that focuses on making human agents faster.
AI concierge for high-stakes support in fintech, healthcare, and marketplaces that follows your procedures exactly.
Pick Lorikeet for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.
Pick Loris for a tool that layers in QA scoring and conversation analytics.
Quality assurance and conversation analytics platform pairing custom scorecards and screen capture with AutoQA grading, coaching workflows, and AI chatbot monitoring.
Pick MaestroQA for a tool that layers in QA scoring and conversation analytics.
Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
Pick Netomi for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
Conversation intelligence, auto QA, and real-time agent assist for contact centers.
Pick Observe.AI for a tool that focuses on making human agents faster.
Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.
Pick Quiq for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
Autonomous AI agents on the Salesforce platform, grounded in your CRM data.
Pick Salesforce Agentforce for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
Pick Sierra AI for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.
Pick Ushur for a tool that leans harder on autonomous AI agents.
Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Pick Zendesk AI Agents for a tool that leans harder on autonomous AI agents and only bills for resolved tickets.
AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.
Pick Zendesk QA for a tool that layers in QA scoring and conversation analytics.
Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.
Pick Zoom Contact Center for a tool that adds voice and phone AI.
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